Customer Care Agents

2 weeks ago

Kanata, Canada SSi Canada Full time

Location: Kanata, ON

WHAT DOES SSI CANADA DO?
SSi designs, builds, and operates telecommunications networks in Canada’s North. SSi’s mission is to provide high quality, high capacity and affordable broadband connectivity to remote or isolated First Nations communities.
Being the North’s premier broadband and mobile wireless technology company, SSi has been providing Internet service to over 50 remote and underserved communities across the NWT and Nunavut since 2005. Continuing its expansion, SSi is currently deploying and delivering mobile wireless broadband services across the Eeyou Istchee James Bay region of Québec.

WHAT WILL YOU DO?
- Provide world class customer service by connecting with our customers, understanding their needs and offering tailored solutions.
- Provide top notch account and billing support including setting up new accounts, managing payments, and accurately recording customer and transaction information in our customer management system.
- Troubleshoot and attempt to solve IT related problems, or escalate customer issues that require more in-depth assistance to the appropriate internal party, and execute timely follow-ups.
- Perform device testing and configuration in person or guide customer through the steps remotely.
- Capture work activity in ticket queues, establish good relationships with clients by showing empathy and sensitivity, asking them relevant probing questions, and making sure they understand their problem.
- Maintain and develop positive relationships with our remote agents who assist customers in various geographical locations.
- Contribute to our after-hours support team, based on a rotating schedule.

WHAT DO YOU NEED?
- Great people skills - you are friendly, respectful, patient and empathetic.
- Excellent written and verbal communication skills - you are an active listener, convey information effectively and tailor the message to different audiences.
- A knack for turning challenging interactions into opportunities for open and productive dialogue.
- Interest in technology and an eagerness to learn more about networking devices and protocols.
- Knowledge of internet security and data privacy principles.
- Availability to work shifts (morning, evening, and weekend).
- A solid understanding of commonly used computer software, modems/routers, wireless internet and mobile devices is considered an asset.
- Telecommunications experience is also considered an asset.

If you don’t have all of the skills listed, but you are bright, driven to succeed, and know you want to work for us, send us your resume anyway. We are always looking for the right people to join our team

WHY JOIN SSI?
- Fun and supportive culture where everyone loves to have fun while staying productive;
- Impactful and meaningful work that inspires everyone to do their best;
- Healthcare benefits, vacation, wellness days, and birthday off because employee recognition is key;
- Diverse, equitable and inclusive work environment where each other's differences are celebrated;
- Free healthy snacks, fruit, coffee, and tea to keep energy levels high; and
- Showers and locker room to enjoy after a workout.

**ATTACH YOUR RESUME**

BEST WAY TO CONTACT YOU

First Name

Last Name

Phone Number

*

*

**Where did you learn about this job? **

Career website

LinkedIn

Facebook

Google

Indeed

Twitter

Apatisiiwin Skills Development

Radio advertisement

Peer Referral

Networking Event

Other

  • Front Desk Agent

    2 weeks ago

    Kanata, Canada GLo Kanata Ottawa West Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly - Maintain a...

  • Jr. Purchasing Agent

    1 week ago

    Kanata, Canada INSTANTEL INC Full time

    **POSITION**: Jr. Purchasing Agent **REPORTS TO**: Sr. Purchasing Agent **LOCATION**: Ottawa, ON Established in 1982, and now a business unit within Securitas, Instantel is the global market leader in the design and production of vibration monitoring instrumentation. Our products are used in over 120 countries. Applications include civil engineering,...

  • Leasing (Rental) Agent - Ottawa West

    2 weeks ago

    Kanata, Canada Grandview Consulting Full time

    **Leasing Agent - Rental Agent - Ottawa West** - **Note: If you are looking for a change and want to join a dynamic team that offers a great base salary with commission/bonus earning potential on top, as well as a flexible schedule and work/life balance....we are your team!**_ **About Grandview Consulting** **Grandview is a consulting firm that deploys...

  • Insurance Sales Agent

    2 weeks ago

    Kanata, Canada Allstate Canada Full time

    **Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Front Desk Agent

    14 hours ago

    Kanata, Canada Comfort Inn Kanata Full time

    **Job Summary**: The Front Desk Agent serves as the first point of contact for guests and is responsible for delivering exceptional customer service. This role includes checking guests in and out, handling reservations, addressing inquiries, and resolving complaints in a professional and timely manner. **Key Responsibilities**: - Greet and welcome guests...

  • Insurance Sales Agent

    2 weeks ago

    Kanata, Canada Allstate Canada Full time

    **Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Call Centre Agent

    2 weeks ago

    Kanata, Canada Home Instead Full time

    Home Instead is looking for caring and compassionate individuals to become a part of our growing team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead Senior Care provides a variety of non-medical services that allow senior to meet the challenges of aging with dignity, care and compassion. The On-Call...

  • Customer Success Manager

    13 hours ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Administrator

    6 days ago

    Kanata, Canada Royal LePage Team Realty Full time

    Busy Real Estate office in Kanata North seeks a motivated and client-service-oriented professional to join our team. while maintaining superior attention to detail. If you love being a part of a dynamic team, have a positive attitude, and enjoy interacting with a diverse group of individuals, this could be the perfect opportunity for you! Previous experience...

  • Guest Service Agent

    5 days ago

    Kanata, Canada Wingate by Wyndham Kanata West Ottawa Full time

    **Diversity Is Our Strength** At Wyndham, our mission is to make hotel travel possible for all people. To achieve this, we need a team that reflects the guests that we serve. We believe in inclusion. We celebrate diversity. We are committed to equal opportunity of employment. In building our team, we welcome the unique attributes that you possess in terms...