Guest Service Agent

5 days ago

Kanata, Canada Wingate by Wyndham Kanata West Ottawa Full time

**Diversity Is Our Strength**

At Wyndham, our mission is to make hotel travel possible for all people. To achieve this, we need a team that reflects the guests that we serve. We believe in inclusion. We celebrate diversity. We are committed to equal opportunity of employment. In building our team, we welcome the unique attributes that you possess in terms of your education, experiences, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, color, religion, disability, sexual orientation and beliefs.

**Guest Services Associate - Role Summary**

Opened FALL 2020 A new day has dawned for hospitality in our nation’s capital.

We are eager to meet with talented, passionate, experienced service professionals who are looking for a unique opportunity to achieve personal and professional growth.

You are eager to be a part of a supportive team where you are afforded the freedom to do the job that you were hired to do and one where your individual talents and personality are recognized and appreciated. A workplace where your input and contributions are always welcomed along the road to challenging you to achieve more success.

**What You’ll Do**:

- Welcome and acknowledge guests according to hotel standards.
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests ensuring all have receive exceptional service and facilities that are expected by Wingate Hotels.
- Operates the front desk equipment such as the property reservation system (SynXis PM), and key card encoding terminals.
- Verify/adjust billing for guests and secure payment.
- Arrange transportation or direct guests to local destinations.
- Coordinate with other hotel teams to meet guest needs.
- Respect and protect guest privacy.
- Operate telephone phone console including answering phones, responding to questions, directions or concerns.
- Adhere to and demonstrate Wyndham Hotel & Resorts’ Count On Me service culture
- Completes the necessary tasks assigned. This may include some basic math, taking messages, and data entry.
- Act in accordance with hotel emergency protocols and processes in the event of an emergency, ensuring guest safety as a priority
- Show a “can-do” attitude with open professional communication with colleagues, assisting where necessary to develop team spirit and motivation
- Responsible for the safety culture by ensuring the security of the rooms, keys and guests.
- Other reasonable duties as assigned from time-to-time.

**Wingate by Wyndham team members all**
- Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
- Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
- Ensures hotel management is informed of all unusual problems or matters of significance.
- At all times projects a favorable image of Wingate Hotels to the public
- Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $17.95 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

  • Guest Service Agent

    7 days ago

    Kanata, Canada Comfort Inn West Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Guest Service Agent

    2 weeks ago

    Kanata, Canada GLo Kanata Ottawa West Full time

    **Responsibilities**: - Provide exceptional customer service to all guests, ensuring a positive experience from check-in to check-out. - Greet guests and assist with their inquiries, providing information about the hotel's amenities, services, and local attractions. - Handle guest check-ins and check-outs efficiently and accurately, following established...

  • Guest Service Agent

    1 day ago

    Kanata, Canada Wingate by Wyndham Kanata West Ottawa Full time

    **Diversity Is Our Strength** At Wyndham, our mission is to make hotel travel possible for all people. To achieve this, we need a team that reflects the guests that we serve. We believe in inclusion. We celebrate diversity. We are committed to equal opportunity of employment. In building our team, we welcome the unique attributes that you possess in terms...

  • Front Desk Agent

    2 weeks ago

    Kanata, Canada GLo Kanata Ottawa West Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly - Maintain a...

  • Guest Services Porter

    1 week ago

    Kanata, Canada Brookstreet Hotel Corporation Full time

    Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community...

  • P.t. Guest Services Partner

    2 weeks ago

    Kanata, Canada Brookstreet Hotel Corporation Full time

    Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community...

  • Guest Services Associate

    2 weeks ago

    Kanata, Canada MasterBUILT Hotels Ltd. Full time

    MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for...

  • Guest Services Partner

    1 week ago

    Kanata, Canada Brookstreet Hotel Corporation Full time

    Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community...

  • Front Desk Agent

    1 day ago

    Kanata, Canada Comfort Inn Kanata Full time

    **Job Summary**: The Front Desk Agent serves as the first point of contact for guests and is responsible for delivering exceptional customer service. This role includes checking guests in and out, handling reservations, addressing inquiries, and resolving complaints in a professional and timely manner. **Key Responsibilities**: - Greet and welcome guests...

  • Part Time Guest Services Porter

    2 weeks ago

    Kanata, Canada Brookstreet Hotel Corporation Full time

    Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community...