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Dispatch Coordinator

2 weeks ago

Milton, Canada The Linde Group Full time

**Dispatch Coordinator ( Full Time ) Milton, ON**
- 22002165
- Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion (€24 billion). We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet._

**Primary Purpose**

Reporting to the Distribution Supervisor, this position ensures the correct mix of resources (driver, equipment, safety, etc.) for the efficient delivery of product, maximizing assets, while minimizing distribution costs

An in-depth knowledge of operations, driver interface, customer service, equipment specifications, costs, and governmental rules and regulations are essential for the successful implementation of logistics plans.

**Key Accountabilities**
- Preparing, maintaining, evaluating, and updating daily vehicle routes to ensure productive delivery of our products to our customers.
- Prioritizing new customer set-ups, off-schedule or emergency deliveries, and technical service calls.
- Coordinating alternate delivery dates with customers when required and assisting drivers with in-field problem resolution.
- Assisting with the management of distribution costs
- Playing a key role in safety leadership.
- Work closely with Homecare Service Representatives (drivers) and the customer service team to ensure timely deliveries to customers in a safe, and efficient manner.
- Proficiency in Microsoft Office 365 is required. Must also be efficient with Microsoft Excel, and Word.
- Responsible for reviewing the accuracy of regulatory paperwork, including TDG, Vehicle Inspection Reports, Hours of Service, and quality assurance documents.
- All employees of Linde Canada Inc. are expected to follow Company and departmental safety policies, procedures and work practices at all times. Employees are also responsible for the completion of all safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct safety hazards, as required._

**Required Qualifications**

**Education**
- High School Diploma or equivalent experience
- Degree/Diploma or Logistics experience is an asset

**Experience**
- Experience with digital logistics systems is an asset.
- 3 years valid driver’s license with a clean driving record
- 1-year experience driving with similar type vehicle preferred
- 1-year experience working in a customer service environment

**Knowledge / Skills / Abilities**
- Must comply with internal policies, procedures, and Government regulations
- Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 75 pounds
- Proficiency using smart phone technology
- Strong attention to detail
- Must be a team player
- Ability to Multitask and Problem Solve
- Customer oriented
- Proficient time management
- Ability to work various shifts, including days, evenings, weekends, and holidays.
- Ability to work on-call
- Safety oriented

**Nature and Scope**

**Contacts**:

- Ability to communicate effectively with internal and external customers
- Supervisors/Managers
- Customers
- Healthcare Professionals, Sales, Customer Service, Homecare Service Reps, Warehouse peers

**Level of Responsibility**:

- Able to work alone when required and in a team environment.
- Keyholder Responsibilities
- Responsibility for safety and security of company assets
- Maintaining confidentiality of company and personal health information
- Create on-call schedules
- Compiling employee timecards
- Responsible in managing distribution costs

**Decision-Making Authority**:

- Ability to troubleshoot equipment issues and provide solutions to customers
- Identify and communicating any safety hazards at delivery sites
- Maintaining, evaluating, and updating daily vehicle routes to accommodate urgent requests to ensure efficient delivery of products to customers
- Working within set parameters

**Physical and Sensory Demands**:

- Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 75 pounds
- Ability to use hands and arms in handling, installing, positioning, and moving materials, and manipulating parts and tools repetitively
- Performing physical tasks that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials up to 75 pounds
- Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time to complete specific maintenance tasks.
- Ability to complete tasks in restricted spaces or awkward positions
- Ability to spend long periods of time sitting while driving
- Ability to spend long periods of time working at a computer while sitting

**Working Environment**:

- Company vehicle
- Customer sites (residential home