Inside Sales Representative

**Job Title**

Inside Sales Representative

**Vacancy No**

VN7385

**Company Name**

Compugen Inc

**Work Location**

Calgary, AB

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**Position**: Inside Sales Representative**Location**:Calgary, ABCompugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements, and providing exceptional on-going support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing, and supporting innovative IT solutions that delight thousands of customers.

Canadian organizations of all types are dealing with “Digital Transformation” strategies related to four IT industry mega-trends: Cloud, Mobility, Big Data and Social Media Platforms. There are major shifts that are taking place in businesses and in IT that are unfolding with unprecedented speed. Compugen is uniquely positioned to empower customers to embrace and leverage the benefits from these four mega-trends with new, relevant IT-based strategies and solutions while operating and maintaining cost-effective technology infrastructure and processes for datacenters and end user environments.

**Introduction**
Compugen is seeking an experienced, inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative II is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.

**Demonstrated Competencies**
- Provides quotes to customers using extensive product knowledge and expertise
- Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
- Ability to lead large deployments, that contain services and with complex customer requirements.
- Manage orders throughout the entire cycle, from order entry to invoicing
- Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
- _ Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services_
- Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
- Manage escalations, provide sustainable resolution & risk avoidance for customers
- Ensure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are being met to ensure optimal customer satisfaction
- Lead and/or attend customer meetings
- Prepare and/lead product transitions and product rollouts for assigned accounts
- Manage customer’s e-commerce platform
- Manage evaluation of products and solution offerings

**Drive Critical Outcomes**
- Meet or exceed Service Level Agreements
- Sales Order Accuracy
- Gross Margin Attainment
- Order to Ship Metric

**Qualifications**
- Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
- University degree or College Diploma in a relevant program of study
- 2-4 years previous experience in an Inside Sales position
- Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
- Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
- Experience in the technology industry an asset
- Understanding of supply chain
- Outstanding written communication & interpersonal skills
- Experience with SLA and KPI deliverables
- Strong business acumen
- Customer-focused, with a strong commitment to customer satisfaction
- Extremely well structured, organized and detail-oriented
- Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
- Demonstrated ability to work autonomously and collaboratively in a team environment

**Equity Statement**
- Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with yo