Health Information Services Assistant

**Title** Health Information Services Assistant

**Reports to** Manager, Information Services

**Location** Kingston, ON (remote/hybrid work would be considered)

**Position Type** Full-Time Permanent, 37.5 hours/week

**Annual Salary** $53,898 - $63,414

**Position Summary**

The Health Information Services Assistant is a resource and support to the Information Services Team and employees of KCHC. This position plays an important role by providing Information Services orientation and training to new staff and academic students, including training of the Electronic Medical Record (EMR) system PS Suite by Telus Health. This role assists with the implementation and support of digital health tools and enhancements for medical staff and clients. The Health Information Services Assistant supports our quality improvement and accountability activities by running routine data reports for funders and staff. In addition, this position responds to staff inquiries and performs other administrative and technical support tasks as assigned and supported by the Information Services Manager.

**Responsibilities**

**Key Responsibilities** & **Detailed Responsibilities**

**Electronic Medical Record (EMR) Training and Support**
- Provide training and support for staff and students (Users) on the use of the EMR system (PS Suite) and related Health Information Exchange tools
- Manage user accounts and access for PS Suite and related Health Information Exchange tools
- Assist with the maintenance and enhancement of PS Suite including data entry forms development, EMR workflow review, and adoption of new features and Health Information Exchange tools

**Information Services Orientation and Training**

**Data Reporting**
- Execute existing queries to generate data reports using Logi Report and Microsoft Excel
- Format reports for ease of use

**Administrative Tasks Related to Information Services**
- Create quick reference software guides for Users
- Maintain Active Directory and MS Exchange accounts for Users
- Maintain user accounts and access for PS Suite and related Health Information Exchange tools*
- Health Information Exchange tools include but are not limited to PrescribeIT, Hospital Report Manager, eLabs, and Ocean tools (e.g. online appointment booking, client messaging and reminders, check-in kiosk etc.)

Organizational Responsibilities
- Complies with all relevant legislation and KCHC policies, including privacy laws
- Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs)
- Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion
- Supports KCHC’s student and volunteer placement programs
- Promotes awareness of and participation in KCHC activities
- Demonstrated commitment to continuous learning and quality improvement
- On occasion, perform other temporary duties as required

**Basic Education and Experience Requirements**
- Relevant post-secondary education* OR a minimum of 3 years of experience in an information technology setting
- Relevant post-secondary education* OR experience in a health care setting and understanding of the activities performed in a Primary Health Care team (Community Health Centre experience is an asset)
- *Relevant post-secondary education includes but is not limited to: Health Information Management, Health Informatics, Office Administration - Health Services, Computer Science, Medical Office Assistant, and Business Administration

**Knowledge, Skills, and Abilities**
- Knowledge of Electronic Medical Record (EMR) systems (PS Suite experience is a preferred asset) and Health Information Exchange tools
- Experience assessing end user training and support needs, and ability to deliver effectively using strong written and verbal communication skills
- Strong organizational skills, excellent attention to detail
- Proven ability to multi-task, follow written and verbal instruction, and meet deadlines
- Strong collaboration skills along with the ability to work well independently
- Experience using remote connection tools (e.g. Zoom, ConnectWise/ScreenConnect)
- Experience with Microsoft Active Directory and Microsoft 365 is an asset

**Competencies**

**Organizational Competencies**:Accountability, Client Focus, Collaboration, Continuous Learning

**Position Competencies**:Communication skills, Time Management, Knowledge/Professional Expertise, Attention to detail, Organization, Problem solving

**Other Requirements**
- Demonstrated commitment to quality improvement (training in quality improvement an asset)
- Ability to work outside normal business hours on occasion if required
- Current and satisfactory Criminal and Vulnerable Persons Check
- Valid driver’s license and insurance with access to a reliable vehicle to attend on-site meetings
- French language