Tft Program Support Assistant, Actt

**Position**:Program Support Assistant, ACTT** Competition Number**:2024-112***
**Hours of Work**:37.50 hours weekly

Days (8:00 am to 4:00 pm, Mon - Fri)***
**Reports to**: Program Manager, ACTT

**Vacancies**:One (1)** Hourly Rate**:Pay Band 3
$ 23.74 - $ 26.22

**Job Status**:Temporary Full-time
(6 months)

**Union/Non-Union**:OPSEU/SEFPO Local 489***

**Location**:Kingston***
- We are seeking Program Support Assistants who are enthusiastic and passionate about opportunities to work with _
- individuals in the community. This role contributes to the support of our clients in providing invaluable services to _
- individuals with addiction and/or mental health concerns within the Kingston, Frontenac, Lennox and Addington (KFLA) _
- communities. _
- other positions. There are many opportunities to grow your career across a broad spectrum of positions within the _
- Addiction and Mental Health field. All of our vacancies are first posted internally, giving existing staff the opportunity to _
- be considered first. This includes our permanent positions that seldom are posted externally, due to high levels of internal _
- interest. _
- In addition to the fulfilling sense of giving back to the community, AMHS-KFLA also offers a competitive benefit package to _
- permanent full-time staff which includes the following: _
- _Extended Healthcare and Dental Benefits _
- _Basic Life and AD&D Insurance, with optional added levels of coverage _
- _Dependent Life (dependents/spouse covered at no additional cost) _
- _Enrolment in the Healthcare of Ontario Pension Plan (HOOPP) _
- _Paid time off entitlements (sick time, vacation, wellness leave, family/personal leave)
- Our Program Support Assistant positions are members of Ontario Public Sectors Employee’s Union (OPSEU/SEFPO) Local _
- 489 and work from various locations throughout KFLA. With some ability to flex hours as needed, the hours of work are _
- generally Monday to Friday, however do vary depending on assigned team which can require occasional weekends. _

**Job Summary**:
The Program Support Assistant provides administrative support to the Program Teams, agency psychiatrists, and office
site locations. Incumbent is responsible for providing administrative and clerical support which includes records
management, coordinating schedules, communication with team & clients and any other administrative services to
support the delivery of clinical care that may be assigned.

Specific duties this role has responsibility to perform include but are not limited to:

- Coverage for reception
- Receives and directs phone calls to agency staff, both internally and to worker’s cellular phones where appropriate
- Daily checking of voice mail messages for general office mailboxes and distribute appropriately
- Triage and coordinate communication between the team and clients
- Assist clients with answering their questions where appropriate
- Work with callers to relieve urgent situations or to temporarily manage them until other staff are available

appropriate
- Mail appropriate correspondence (including written consent - when accessing information) from other agencies

and hospital settings
- Correspond with outside agencies when inquiring about confidential client material on when written consent is

provided
- Fax outgoing mail where appropriate

**Minimum Qualifications: -**
Two-year Diploma in Office Administration.
- Two years’ experience in the administrative field, healthcare background preferred.
- Current First Aid and CPR certificates an asset.
- Crisis Prevention & Intervention training an asset.
- French Language proficiency considered an asset.

**Knowledge, Skills and Abilities: -**
Strong interpersonal and communication skills.
- Excellent customer service skills with demonstrated ability to deal appropriately with sensitive situations and

confidential information. Well-developed computer skills in the use of database, word processing, spreadsheet, dicta-typing, and
- Understanding of medical terminology an asset.
- Detail oriented with demonstrated editing and proof-reading skills.
- Demonstrated problem-solving abilities.
- Excellent organizational and prioritizing skills, along with the ability to multitask in a fast-paced environment and

observe deadlines.
- Ability to compile, prepare and maintain detailed records and reports accurately and efficiently.
- Ability to work autonomously as well as collaboratively in a team environment.
- Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of

$2,000,000 vehicle insurance. Incumbent may be required to transport clients.
- Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire.
- contribute to the diversity of our community and enhance our ability to provide quality services to our clients.- We are committed to accessible employment practices. If you require an accommodation to fully par