Front Office Pm Lead

1 day ago

Kanata, Canada Brookstreet Hotel Corporation Full time

Brookstreet Hotel, Ottawa’s premier hospitality destination, is seeking an experienced Guest Service Partner to join our team. As a Brookstreet Partner, you will have the opportunity to provide sensational service that goes beyond the typical hotel chain experience.

**POSITION DETAILS**:
**Pay**: Full Time Hourly

**Benefits**: Medical and Dental after 6 months

**Schedule**: Wednesday-Sunday 6pm - 2am

**QUALIFICATIONS**:

- Minimum 1 year of supervisory/management experience in Front Office operations, Hotel, or Night Auditor experience
- Diploma in Hotel Management an asset
- Knowledge of Microsoft Office (Word, Excel, etc.) and computerized Front Office systems (Opera Cloud)
- Experience with cash/float handling
- A proven track record of developing and motivating career-minded staff
- Excellent written and verbal communication
- Highly organized, results-oriented, flexible and work well under pressure
- Smart Serve certification (Manager on Duty requirement)
- Bilingualism in both official languages (French/English) is an asset

**JOB PROFILE**:

- Help coordinate Guest Services, Night Audit and Star Service Partners while on duty to ensure a smooth operation and the highest level of Guest satisfaction
- Maintain a high level of professionalism in all aspects of job performance
- Seek feedback on Guest satisfaction and resolve problems in accordance with Brookstreet Hotel SOP’s and philosophy of partner empowerment
- Train all new Partners joining the Night Audit Team
- Coordinate the PM Shift and the Night Audit shift with daily briefing
- Stay abreast of arrival reports and VIPs to ensure all special requirements are met or exceeded
- Know all emergency procedures and general crisis management, including fire and emergency procedures, ensuring Guest safety is followed by all hotel staff
- Perform Manager on Duty Role
- Maintain Guest Service standards
- Effectively maximize inventory levels during high occupancy/sold out nights
- Consistently demonstrate Guest Service excellence and profitability through special duties as assigned
- Uphold the highest standard of internal and external customer service at all times
- Balance end of day reports
- Prepare work stations and white boards for the next business day

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