Guest Services Night Auditor

1 week ago

Kanata, Canada Brookstreet Hotel Corporation Full time

Requirements
- 2 years' previous experience in Hotel Front Office operations an asset
- Knowledge of computerized Front Office systems required
- Proficiency in Microsoft Word and Excel
- Must have cash/float handling experience
- Must be able to work shift work, including weekends and holidays
- Must be available between 11:00pm to 7:30am, and occasional PM shifts based on business needs
- Strong Guest Service orientation and training skills background required
- Excellent written and verbal communication skills required
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Previous Hotel Night Audit experience an asset
- This is a Part Time Position 3 nights per week

**Job Profile**:

- Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP’s and philosophy of partner empowerment
- Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity
- Stays abreast of arrival reports and VIPS's to ensure all special requirements are met or exceeded
- Knows all emergency procedures and general crisis situation management, including fire and emergency procedures
- Implements and maintains Guest Service standards
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Upholds the highest standard of internal and external customer service at all times
- Night audit functions
- Balancing end of day reports

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