National Accounts Coordinator

Fantastic opportunity with one of Canada’s largest and top ranked Franchises JAN-PRO is experiencing tremendous growth within Alberta and across the country, facilitating the need for us to grow our Canadian team We are looking for a full time **National Accounts Coordinator** that will touch all areas of our Canadian’s operations in order to accomplish our corporate Vision.

JAN-PRO hires self managed and highly motivated individuals who live and breathe our shared company Vision. Our employees (Stakeholders in our lingo) are empowered to use the tools and resources at their disposal to meet their own objectives and the company’s objectives. We offer flexibility, leading edge technology, a fun and sometimes frenetic work environment, strong benefits package, bonus structures and unlimited growth opportunities. Most importantly, everyday you have the opportunity to positively impact people’s lives **If that doesn’t motivate you to come to work everyday, then stop reading now**

**About JAN-PRO**

JAN-PRO is Canada’s largest commercial cleaning franchise and 5th largest franchise overall. Every day our 2,000 Certified Business Owners provide cleaning services to almost 10,000 businesses across the country. JAN-PRO’s processes are leading edge and our service lines have continued to increase throughout the Covid-19 pandemic. This is just one of the reasons JAN-PRO has been voted the #1 cleaning franchise for 14 straight years by Entrepreneur Magazine But we are so much more than a cleaning company and this starts with our Vision

**Vision**

To positively impact people’s lives by supporting, guiding, and inspiring them to become successful owners of a commercial cleaning franchise.

**The Position**

**Essential Duties**:

- Network with potential National Account customers to secure business opportunities;
- Coordinate the delivery of services to existing National Account customers to ensure their satisfaction resulting in the renewal of contracts;
- Propose and coordinate additional services with existing customers to drive profits;
- Act as a liaison between National Accounts and JAN-PRO Regional Offices;
- Evaluate customers’ needs and design service programs to meet them;
- Prepare service proposals in collaboration with Regional offices and Executive group and help negotiate contracts;
- Resolve customer service issues to meet corporate benchmarks;
- Manage work-order resolution process through Online Management System;
- Coordinate and manage company response and resolution of service deficiencies with Regional offices;
- Coordinate all emergency or additional service request for national account clients;
- Prepare monthly National Accounts performance reports for Executive group;
- Provide weekly/monthly reports to the Regional offices reflecting performance;
- Coordinate onsite audit schedule to ensure brand compliance and contractual commitments are achieved
- Create and distribute templates for various schedules as required;
- Acquire/Manage sub-contractor companies for regions not serviceable by JAN-PRO;
- Participate in monthly conference calls with clients and/or facility managers;
- Generate and coordinate content for the Company’s social media presence - Facebook, Instagram and social media posts
- Follows all corporate policies
- Performs other related tasks and activities as assigned

**Skills, Knowledge and Abilities we’re looking for**:

- Has the ability to **multitask** and **thrive in a fast-paced environment**:

- 3 years experience in sales and/or customer service - with particular emphasis on small & medium sized businesses (demonstrating the **ability to wear multiple hats**)
- **Excellent written and verbal English communication** skills
- **Bilingual in French is a definite asset**:

- Demonstrated results in negotiating and meeting customer’s requirements
- **Strong computer skills**, with particular emphasis on data management, proposal generation and presentations
- Detailed knowledge of software products including Word, Excel, PowerPoint, Adobe Writer and Outlook.
- Experience working with CRM and work order processing software
- Pleasant and professional demeanor on telephone and in person
- **Strong client service orientation with a genuine desire to assist others**:

- Ability to travel within Canada when required
- Strong time management and organizational skills
- Completion of College/University level of Business Administration or related discipline
- Strong desire to learn and take control of your career
- **Desire and drive to positively impact people’s lives**

JAN-PRO thanks you in advance for the interest in our growing organization and while we’d love to respond to everyone, only those selected for interviews will be contacted. But wait - **have you read the entire ad??** Good - because here’s a hint for you - we want to know more about you than just your resume. **We love informative Cover Letters - so tell us about you and you