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Customer Service Agent

3 weeks ago

Ottawa, Canada Medical Council of Canada Full time

**Consider an opportunity with the Medical Council of Canada (MCC)**

**Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.**

**Every member of our team, in any job, at any level, is involved in contributing to the health and well-being in Canada.**

**You will be immersed in an exceptional work environment that fosters professional development and work-life balance.**

**In fact, the MCC is proud to be recognized as a National Capital Region Top Employer for ten years in a row**

**Customer Service Agent - MCC 360**

**Full Time Permanent**

**Ottawa, Ontario, Canada**

**Hybrid role**

As a front-line dedicated support for all our clients, you will be playing a key role in assisting the MCC meet its goals and objectives. You will be primarily responsible for providing high-quality service to physicians and programs in relation to the MCC 360 program.

**What you’ll do**

  • Prepare paper packages for mailing to physician participants, including electronic merge and initiation processes
  • Classify incoming documents, scan and prepare files
  • Enter patient feedback provided on questionnaires
  • Participate in quality assurance activities related to business processes and quality of reports
  • Participate in training of new agents and ensure training syllabus is up-to-date

**What you need to succeed**

**Experience**

  • 1-3 years’ experience providing front-line customer service, preferably in an office environment

**Technical Skills**

  • Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems (SalesForce, FluidReview, etc.)
  • Proficiency using the internet to retrieve information quickly
  • Experience with user acceptance testing, developing processes, and training considered an asset

**Competencies**

  • Strong interpersonal and customer service skills
  • Excellent communication and presentation skills
  • Ability to multi-task and work well under pressure with tight deadlines
  • Ability to maintain confidentiality and to be tactful and discrete
  • High degree of accuracy and attention to detail
  • Ability to conduct research and to elicit pertinent information from clients

**Education**

  • Post-secondary education or equivalent experience

**Language**

  • Fluent bilingualism; excellent oral and written skills in both English and French

**The perks**

  • A defined benefit pension plan
  • A complete benefit package your first day on the job
  • Three weeks’ vacation right off the bat
  • A company paid holiday closure in December - our gift to you
  • A 35-hour work week
  • Compressed and telework programs
  • Free onsite parking - any day, any time
  • Free virtual Mobility and Strength & Conditioning classes

**Visit our **Careers **page to learn more about the many reasons you can thrive at the MCC.**

**The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.**

**Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.**

**Please note that only those invited for an interview will be contacted.**

**Job Types**: Full-time, Permanent

**Salary**: $54,235.00-$61,983.00 per year

**Benefits**

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • On-site gym
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program
  • Work from home

Schedule

  • Day shift
  • Monday to Friday

Work Location: Hybrid remote in Ottawa, ON K1G 5L5