Current jobs related to Bilingual Customer Service Agent - Ottawa, Ontario - Aston Carter

  • bilingual customer care agent

    2 weeks ago

    Ottawa, Ontario, Canada Gabriel Pizza Franchise Corp Full time

    We have vacancies to fill and are looking for talented Customer Care Agents to our team Working with your own equipment, you are enthusiastic about customer service. We provide full training and ensure you have all the knowledge necessary to provide Gabriel Pizza customers an excellent customer service experienceIn this role you will be doing things...

  • Customer Service and Warehouse Agent

    6 days ago

    Ottawa, Ontario, Canada Adfast Corp Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.Adfast is currently seeking a Customer Service Agent & Logistic Agent in OttawaJob descriptionsReporting to the VP of Customer Centers, the...

  • Bilingual Customer Service Representative

    7 days ago

    Ottawa, Ontario, Canada A.S.P. Incorporated Full time

    BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which...

  • Bilingual Sales Representative

    1 week ago

    Ottawa, Ontario, Canada Gordon Food Service Full time

    Fresh Start Foods Canada Ltd.Join one of the BEST teams in the IndustryAt Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.We are seeking individuals:Who are customer centricWho are able to deliver on their commitmentsWho value individual excellence...

  • Call Center Agent

    1 week ago

    Ottawa, Ontario, Canada Agilus Work Solutions Full time

    Agilus is recruiting for severalCall Center Agentsin thePublic SectorinOttawa, Ontario.In this role, you will assist customers via phone, email, and chat regarding relocation policies, resolve inquiries, and provide excellent service by identifying needs, researching solutions, and building strong customer relationships. The ideal candidate is adaptable,...

  • Guest Service Agent

    6 days ago

    Ottawa, Ontario, Canada Choo Communities Full time

    At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on a Full Time Guest Service Agents to for an upcoming vacant position.Reporting to the Director of Guest Services, the Guest Service...

  • Senior Bilingual Customer Service Representative: Ottawa

    1 week ago

    Ottawa, Ontario, Canada Saand Inc Full time

    Purpose of position:The Senior Bilingual Customer Service Representative serves as the primary point of contact for customers, ensuring accurate and timely order processing while managing customer accounts with a strong focus on service excellence and customer satisfaction.This role requires a high level of attention to detail, technical understanding of...

  • Dispatcher/Customer Service

    1 day ago

    Ottawa, Ontario, Canada Regional Factory Parts and Service Full time

    Regional Factory Parts and Service has been providing quality repair on major appliances and fulfilling appliance part orders for over 30 years.We are looking for a highly motivated and positive individual to be a part of our team of Customer Service. This individual must possess: strong organizational, customer service and time management skills; high...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada BGIS Full time $36,608 - $38,438

    Who We Are   BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...

  • Bilingual Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada BGIS Full time

    Job DescriptionWho We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage...

Bilingual Customer Service Agent

3 weeks ago

Ottawa, Ontario, Canada Aston Carter Full time

Job Title: Bilingual Customer Service Agent

Job Description

As a Bilingual Customer Care Agent, you will play a crucial role in providing outstanding service to both external and internal clients, helping to achieve business goals and objectives. You will be responsible for managing communications through various channels such as automated call distribution, email, and fax.

Responsibilities

  • Respond to and resolve internal and external customer requests and inquiries, including pricing, product availability, returns, and delivery.
  • Interact with various departments such as Operations, Technical Support, Logistics, Purchasing, and Sales and Marketing to ensure timely and accurate shipment of products and issue resolution.
  • Identify customer needs and determine the appropriate course of action within established performance expectations and departmental procedures.
  • Assess situations and escalate issues as necessary.
  • Document transactions and perform follow-up actions in accordance with departmental standard operating processes and procedures.
  • Stay updated on new processes and initiatives within the company.
  • Complete all other duties as assigned.

Essential Skills

  • Fluently bilingual in French and English, both written and oral.
  • High school diploma.
  • Minimum of 1 year of call center or customer service experience.
  • Proficient in Microsoft Office, including Word, Outlook, and Excel.
  • Strong keyboarding skills.
  • Outstanding communication skills, including active listening and questioning.
  • Problem-solving skills.
  • Attention to detail and quality.
  • Ability to multitask and work in a fast-paced environment.
  • Ability to work independently and demonstrate resourcefulness.

Additional Skills & Qualifications

  • Willing and able to adhere to a structured telephone schedule.
  • Ability to exhibit perseverance and courtesy.
  • Capability to diffuse customer dissatisfaction.
  • Professional written and verbal skills.
  • Excellent interpersonal skills with a friendly and outgoing personality.
  • Adaptable and flexible.

Work Environment

This is a desk job located in Microbiology Ontario, Canada. The work hours are from 8:30 AM to 5:00 PM Monday to Thursday and from 8:30 AM to 4:30 PM on Friday. You will be sitting for approximately 90% of the time, with intermittent walking and standing. A headset will be used for 90% of the workday.

Numéro du permis d'agence de placement de personnel : AP / Personnel Placement Agency Permit Number: AP

Job Type & Location

This is a Contract position based out of Ottawa, ON.

Pay and Benefits

The pay range for this position is $ $23.13/hr.

Workplace Type

This is a hybrid position in Ottawa,ON.

À propos d'Aston Carter:

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, la chaîne d'approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du Fortune 500. Nous sommes fiers d'avoir remporté le double diamant ClearlyRated Best of Staffing pour notre service aux clients et aux talents.

Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à pour connaître d'autres options d'accommodement.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.