Customer Success Representative
4 days ago
Join OERP as a Customer Success Representative to build lasting client relationships, drive satisfaction, and grow accounts. Employment type **Full-time, Permanent**: EmpoLymeNt Location **On site**: Working schedule **37.5 hours per week**: **Benefits**: **Health & Dental Benefits**: Start date **As soon as possible**: WHO ARE WE? **About**OERP Canada**: At OERP Canada, we're not just a development shop; we're a team passionate about transforming businesses through cutting-edge ERP solutions. We believe in fostering an environment where our people are consistently challenged, encouraged to collaborate, and empowered to grow both personally and professionally. Our mission is to deliver exceptional value to our clients by leveraging the power of Odoo to streamline operations, enhance efficiency, and drive success across diverse industries. Join us and be part of a dynamic team dedicated to innovation, excellence, and a "get-it-done" spirit The opportunity **As a**Customer Success Representative**: You will be responsible for nurturing client relationships, ensuring overall satisfaction, and driving growth through upselling and cross-selling opportunities. While the primary focus is account management, the role may involve assisting clients with simple issues and coordinating with internal teams to maintain project health. Key Responsibilities **What You'll Do**: - Act as the primary point of contact for assigned client accounts. - Monitor project health and client satisfaction, proactively addressing concerns. - Identify upsell and cross-sell opportunities to maximize client value. - Build strong, long-term relationships with clients through regular check-ins and engagement. - Collaborate with internal teams to escalate and resolve technical issues when necessary. - Track and report on key client metrics, including retention, satisfaction, and revenue growth. Qualifications & Skills **What You'll Bring**: **Experience**: - 1-3 years of experience in account management, preferably in a SaaS, ERP, or tech-related environment. - Strong business and sales acumen with the ability to identify growth opportunities. - Excellent communication and interpersonal skills; personable and client-oriented. - Strong problem-solving abilities and a self-starter mindset. - Familiarity with Odoo or ERP systems is an asset. **Success Metrics**: - Growth in upsell and cross-sell revenue. - High client retention and satisfaction levels. - Positive client feedback and relationship strength. Our Values **Why Join**OERP Canada**?**: **Impactful Work**: Contribute to meaningful projects that directly help businesses optimize their operations and achieve their goals. **Continuous Growth**: We are committed to your professional development, providing opportunities for learning, skill enhancement, and career advancement. **Collaborative Culture**: We are committed to your professional development, providing opportunities for learning, skill enhancement, and career advancement. **Dynamic Environment**: Be part of a fast-paced, engaging, and fun workplace where challenges are embraced and successes are celebrated. **Long-Term Career**: We aim to retain our employees for the long term, striving to match your ambitions with our growth and consistently rewarding a job well done. Join us now **Ready to make an impact?**: **Please use the link below to submit your resume and cover letter detailing your relevant experience and why you are a great fit for this role.
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Customer Success Representative
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