Customer Success Representative

1 week ago

Toronto, Ontario, Canada Tudotsu Full time

We're looking for a proactive and tech-savvy
Customer Success Representative
to support our small and medium-sized business clients after they sign up for the
Clover POS
system. This role blends
customer service
,
on-site installation
, and
hands-on training
to ensure every client has a seamless onboarding experience.

What You'll Do

  • Install Clover POS hardware at client locations (terminals, printers, accessories)
  • Set up software, apps, and account configurations for new clients
  • Train business owners and staff on how to use Clover effectively
  • Deliver an exceptional customer experience: on-site, over the phone, and via email
  • Troubleshoot basic technical issues and escalate when necessary
  • Maintain clear documentation of installation details and follow-up needs
  • Coordinate scheduling to meet customer timelines and expectations
  • Support retention by ensuring clients feel confident using their new system

What We're Looking For

  • Experience in
    customer service, customer success, tech support, or POS onboarding
  • Strong interest in technology and the ability to learn new systems quickly
  • Excellent communication and interpersonal skills
  • A reliable
    vehicle
    and valid driver's license (regular on-site visits required)
  • Strong sense of urgency and commitment to meeting client deadlines
  • Self-starter who can work independently and manage multiple priorities

Nice to Have

  • Experience with Clover, Square, Lightspeed, Toast, or similar POS systems
  • Field service or installation background
  • Familiarity with retail, hospitality, or small business operations

Why This Role Matters

You'll play a key role in helping local business owners feel supported, confident, and set up for success with their new Clover system. If you love tech, problem-solving, and being the person customers trust, this is a great fit.

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