Customer Success Representative

1 week ago

Toronto, Canada RamSoft Full time

**What are we looking for?**

Through over 25 years of innovation in radiology software and SaaS solutions, RamSoft has provided several award-winning solutions to healthcare providers around the world. With state-of-art software and services, we are uniquely positioned to help Hospitals, Clinics and Physicians to deliver effective patient care. We love to innovate; we are building a new technology platform that will help save more lives and improve patient care.

We're currently seeking a **Customer Success Representative** to join our team

In this role, you will be responsible for managing customer relationships and ensuring their success with our software. You will work closely with clients to understand their needs, identify areas for improvement, and provide solutions to ensure their continued success.
- If this sounds like a fit, we want to hear from you_

**Where will you work?**

RamSoft is headquartered in downtown Toronto. This is role may be performed fully on-site, or hybrid.

**What will you do?**
- Develop and maintain strong relationships with key customers
- Drive existing customers to migrate to the latest technologies and architectures available
- Manage customer renewals and upsell opportunities
- Use Salesforce to monitor, document and report on customer usage and satisfaction
- Act as a liaison between customers and other departments, such as technical support and product development
- Proactively identify potential issues and provide solutions to ensure customer success
- Collaborate with cross-functional teams to ensure customers attain all the benefits and value our products offer, by adopting all product features
- Other related duties as assigned

**What will you bring to RamSoft?**
- Bachelor's degree in a related field
- 2+ years of experience in frontline customer service, customer success, or account management
- Experience in using Salesforce or other CRM software
- General technical skills; able to quickly learn our systems and products
- Strong verbal communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Ability to analyze customer data and provide insights to drive success

**You will REALLY stand out if you have the following**
- Knowledge of SaaS industry and technology
- Experience working in medical offices, hospitals, Healthcare-related universities
- RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs._

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