Property Administrator

Accelerate your career We’re proud to share that Triovest is now part of Colliers, further strengthening Colliers’ position as Canada’s largest commercial real estate services firm. This marks an important milestone in our journey and brings new opportunities for growth as we join forces with a globally recognized leader in the industry.

We are seeking a Property Administrator in Vancouver. The successful individual will be responsible for supporting and assisting the Property Management team in the successful day-to-day administration and operations of a mixed-use commercial real estate portfolio. The successful individual will develop and maintain relationships with clients, tenants, and contractors to ensure building standards are adhered to and service performance is optimal.

**KEY RESPONSIBILITIES**
- Support the Property Management team with the financial aspects of the portfolio, including budgeting, forecasting, and financial reporting.
- Assist with the preparation of the portfolio’s monthly financial reports within the required timelines.
- Oversee the AR and AP process, track accounts payable, assist with rent collection, and manage the Accounts Receivable process ensuring all outstanding balances are followed on a timely basis.
- Read and understand Lease Agreements and work with Leasing to ensure new tenants are set up properly in the accounting software.
- Maintain lease data, track lease renewals, and ensure accurate rent billing and tenant reconciliation.
- Conduct periodic Lease audits and ensure tenant communication, administration, and recoveries are completed per the Lease Agreement, including the year-end reconciliation process.
- Process, administer, and respond to inquiries regarding tenant accounts, rent letters and year-end billing reconciliations.
- Analyze property expenses, identify cost-saving opportunities, and recommend strategies for improving property financial performance.
- Maintain organized and up-to-date financial records, including lease agreements, vendor contracts, and property-related documents.
- Assist with the implementation and adherence to national programs, policies, procedures, and property management best practices.
- Routinely review to ensure the information held within the Tenant Manual, Contractor Guidelines, and other manuals and guides is accurate and continuously up to date.
- Provide assistance with the coordination of tenant and building events.
- Site visits to properties routinely and on an as needed basis.
- Assist with BOMA BEST certifications, Rick Hansen certifications or other industry certifications as required.
- For the assigned portfolio, back up coverage for tenant services as required including managing Angus MRI work orders, security access cards, tenant keys, signage.
- Develop strong tenant relationships; Respond to tenant concerns, address issues, communicate with tenants as required.
- Facilitate and/or assist with tenant engagement initiatives and surveys.
- Attend Team training and meetings; assist the onsite operations teams and liaise with tenants and service providers.
- Manage tenant Certificates of Insurance to ensure compliance with lease terms.

**QUALIFICATIONS & ATTRIBUTES**
- A post-secondary degree in Accounting, Finance or Business Administration is preferred.
- A minimum of 2 years of related Commercial Property Management experience.
- Sound understanding of basic accounting concepts and principles.
- Experience in Yardi Voyager and Yardi Payscan is an asset.
- Proactive in identifying potential issues and taking preventive measures to mitigate risks.
- Collaborative approach to problem-solving and relationship development, and ability to work effectively with individuals at all levels of the organization.
- Excellent written and verbal communication skills, including the ability to interact effectively with tenants, team members, and service providers.
- A client-centric approach, prioritizing client service and the ability to build and maintain client trust.
- A keen eye for detail, ensuring that operational and financial aspects of the properties are meticulously managed.
- Exceptional organizational skills to support multiple properties, teams, and projects simultaneously.
- The ability to adapt to change in a positive way and deliver successful results within a given time frame.

**Triovest is an Equal Opportunity Employer**

At Triovest, we are committed to building a team and culture that embraces diversity as our strength. As Canada’s top private commercial real estate firm, we strive to create an inclusive workplace where everyone feels valued. Our progressive approach means we're always looking for fresh perspectives and innovative ideas. We’re committed to doing the right thing and living up to our core value of integrity by always following the law. Our Code of Conduct is designed to ensure legal compliance and to build trust with our clients and stakeholders. If you need accommodations, we are here t