Manager, Personal Insurance

Cowan Insurance Group is looking for a** Personal Insurance Manager**to join our team Reporting to the Director, Personal Insurance, the Manager will be responsible for the development and effective and efficient operation of a team consisting of Personal Insurance Account Managers. The Manager will be involved in the development of processes and implementation within the team, providing day to day guidance and leadership, and ensuring accuracy and service levels are met. This individual will work with the Director to identify gaps in efficiency and enhance the overall client experience.

**What you will do**:

- Lead, guide and motivate your team through effective communications, coaching, training and development
- Foster a work environment that encourages individual and team success
- Effectively manage workloads and monitor through regular quality review exercises to ensure the team is adhering to established service and quality standards
- Complete monthly statistical analysis and reporting on key metrics
- Determine areas of improvement for employees, providing additional training as needed
- Work with other leaders on the team to set key team strategic initiatives and metrics to support the overall corporate business plan
- Maintain key relationships and collaborate with representatives from various markets related to personal insurance
- Regularly share market information including industry/coverage trends with direct reports and other colleagues to stay ahead of the curve

**What you will bring**:

- RIBO licensed required
- CAIB OR CIP designation (or working towards designation) would be an asset
- Previous insurance experience and previous management/leadership experience an asset
- Business acumen (strategic thinking, business knowledge, solution oriented)
- Decision-making and disciplined execution (thoughtful decision-making, accountability)
- Teamwork and collaboration
- Personal effectiveness (integrity, adaptability, resilience, results-driven, self-development)
- Strong problem-solving abilities
- Client
- focused and results-driven with a collaborative approach
- Strong communication (verbal/written), negotiation and interpersonal skills
- Ability to multi-task, be flexible, and move from one priority to another while maintaining a high level of accuracy and attention to detail
- Experienced in navigating team changes and handling changes confidentiality and with ease

**Who we are**:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

**Please Apply**

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

LI-Hybrid