Senior Account Manager

Join to apply for the Senior Account Manager - Hybrid role at Cowan Insurance GroupWe’re looking for a Senior Account Manager to join our Commercial Insurance team At Cowan, we are passionate professionals who are dedicated to doing what is right for our clients. Reporting to the Director, Operations, Commercial Insurance, the Senior Account Manager will be accountable for assisting Commercial Account Executives in the execution of sales strategies and plans.What You Will DoPromote cross department referrals for existing clients within the book of business to round out the accountExpand product offering to existing clients with multi-line approachAnnual account reviews to identify opportunities to make recommendations or coverage enhancementsManage renewal process including regular touch points with Commercial Account Executives and their team of Commercial Account RepresentativesObtain and review renewal updates with the client with support from Commercial Account RepresentativesDirect interaction with clients in support of Commercial Account Executive including presentation of renewal terms or upsell options where requiredWorking with Commercial Account Executive, negotiate terms on new and renewal opportunities for accounts not handled within the Commercial Brokering team, support Account Representatives/Brokering in new and renewal negotiations when requiredAssist in the preparation of insurance submissions, proposals and summaries of insurance where requiredAttend client site visits including loss control and in-person client meetings, with support of the Commercial Account ExecutiveSpear-head quarterly touch points with key clients to ensure service standards are being metManage contract reviews for clients to mitigate risk and make coverage recommendations where requiredMaintain knowledge of marketplace, products and industry trendsProvide support during Request for Proposal (RFP) process for accounts handled by Commercial Account ExecutiveSupport Commercial Account Executive in funnel management input within EPIC, Accounts Receivable management of book, and on client/carrier escalationsMeet retention goals within department or segmentBuild and maintain strong relationships with insurance carriers and clientsWork in collaboration with Marketing & Communications team to support RFP’s and other client facing materialsEnsure minimization of Cowan Insurance group Errors & Omissions (E&O) exposure through appropriate documentation of interactions with clients and follow all standard proceduresWhat You Will BringMinimum 5 years proven Commercial Insurance/Brokerage experience, professional sales management experience is preferredRegistered Insurance Brokers of Ontario (RIBO) License is required, or willing to obtainHigh school diploma or equivalent requiredCanadian Accredited Insurance Broker (CAIB) or Chartered Insurance Professional (CIP) designation, Canadian Risk Management (CRM), or working toward designations would be an assetBusiness minded with a passion for technical excellenceFinancial analysis skills would be an assetResults driven individual with a strong desire to win business and foster strong professional relationshipsYou love networking in community and industry association eventsStrong interpersonal skills and excellent communication skills, written and oralHigh level of self-motivation and organization skills, with the ability to perform effectively, with minimal supervisionHighly developed client management skillsAbility to travel is required (e.g. throughout Ontario)Alignment with the Company values of Integrity, Respect, Client Focused, Collaboration AccountabilityWho We AreProudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group's award‑winning client‑centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027What sets us apart?Be In Good Company - Integrity matters. It drives our award‑winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.Challenge your thinking - You’re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.Grow together - We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.Benefits And PerksCompetitive salaryParticipate in our comprehensive benefits plan on day one — no waiting periodCompany‑matched Retirement Savings PlanCompany‑paid training and development coursesCommunity involvementHybrid work environmentSeniority levelMid‑Senior levelEmployment typeFull‑timeJob functionSales and Business DevelopmentIndustriesInsuranceAre you interested?Please ApplyThis position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, sexual orientation. #J-18808-Ljbffr