Adventure Reservations

2 weeks ago

Whistler, Canada Blackcomb Snowmobiles Ltd. Full time

**Blackcomb Snowmobile**, Dog sled, Snowshoe, Fondue, Snowcat and Whistler ATV is looking for enthusiastic customer service agents to join our Reservations team. Join our team of fun outdoor enthusiasts in delivering the best in customer service to guests from around the world. Enjoy the best of the Backcountry on our Adventure tours.

**DUTIES & RESPONSIBILITIES**:
**Guest Satisfaction**:
**Connects**with the guest:

- Provides warm and courteous greeting to all guests
- Greets guests by name whenever possible.
- Ensures a warm and courteous approach with all reservations inquiries and ensures a focus on converting all reservations inquiries to bookings.
- Answers all incoming calls and services all callers as required.

**Assists**the guest:

- Has a complete and up to date knowledge all Blackcomb Snowmobiles Products and assists guests in choosing the right tour for them

**Operations - Efficiency**:

- Communicates and follows up on information consistently with others within their department. Using the daily pass on log and guest services communications book.
- Communicates well with Base operations and drivers
- Exemplifies proper radio etiquette.
- Liaises with other Blackcomb Snowmobiles staff to ensure streamlined operations and customer satisfaction.
- Performs any other duties that may be required from time to time.

**Administration**
- Accurately count float daily and report any discrepancies to Manager/Supervisor.
- Consistently input reservations with accuracy.
- Accurately updates tours
- Review reservation notes accurately and be pro-active in preparing guest requests.
- Completes daily checklists and submits to Guest Services Manager/Supervisor.
- Updates Bookeo and Inntopia reservations and reviews extranet partner websites for new reservations during shift.
- Refers to Guest Services Procedures Manual to find answers..

**Job Requirements**:

- Outgoing personality, enthusiasm and desire to exceed expectations
- Previous customer service experience.
- Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail is required.
- Ability to and enjoys dealing with internal and external customers, effectively.
- Passion for Guest Services and a skill for anticipating guests needs.
- Ability to multi-task.

**Salary**: $22-25 /hour

Pay: $22.00-$25.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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