Regional Service Manager Home-based

**Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. - Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do._ **Role Designation: Home Based** **Benefits to joining Allstate** - Flexible Work Arrangements - Employee discounts (15% on auto and property insurance, plus many other products and services) - Good Office program (receive up to 400$ back after purchasing office equipment) - Student Loan Payment Matching Program for Government Student loans - Comprehensive Retirement Savings Program with employer matched contributions - Annual Wellness allowance to support employees with improving health and wellbeing - Personal reflection day - Tuition Reimbursement - Working within the community and giving back **Job description**: Our team is growing, and we are actively looking to hire Regional Service Manager to join our team Reporting to the Director, Business Development with a dotted line to the Director, Inside Sales and Customer Loyalty Operations, the Regional Service Manager is integral to the All-Service strategy and will provide leadership and direction to increase service effectiveness across their region. This role will work closely with regional AIA leadership as well as Inside Sales Customer Loyalty Operations leadership to assess local customer needs and optimize the service channel, ensuring customers are supported when, where, and how they want. This is accomplished by examining opportunities, identifying and establishing best practices, recommending process improvements and engaging key business partners to support implementation and sustainability of the regional and centralized All Service model. **Responsibilities**: - Implement best in class regional service support model to ensure a consistent service approach nationally - Collaborate across a team of AMs and CCAs in order to assess and understand local service strengths and opportunities - Assess the workload of the region as it relates to the unique needs, workforce requirements and inconsistencies within the region - Assess and recommend optimal service workforce scheduling to meet both local and regional customer needs - Leverage data and analyze feedback received from AIAs and CNAB and determine gaps and opportunities for standardization and optimization - Enable vision of putting service work into the right service support; work with regional and Inside Sales and Customer Loyalty Operations leadership team to effectively implement and ensure adoption of service standards - Partner with peer Regional Service Managers, Manager, Service Transformation, WFM, CNAB and key business stakeholders including IT, CI, HR and Allstate Operations teams; input to process, policy and technology requirements and help lead implementation and change management - Provide guidance, feedback and coaching to CCAs across region and ensure adherence/compliance to new and existing regional service standards **Qualifications**: - University Degree or College Diploma in relevant field and/or relevant experience - 5+ years of broad-based insurance experience - Strong understanding of Property & Casualty insurance products and regulations - Management experience in leading a team of direct reports - Experience in process improvement, i.e. making recommendations and implementing - Reinforce the Allstate corporate vision and possess a continuous improvement mindset to adopt work processes and to support business changes **Bonus Qualifications**: - Previous management experience in a contact center environment is an asset - Experience with continuous improvement is an asset - Bilingual in English and French is an asset. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your need **Job Types**: Full-time, Permanent **Benefits**: - Casual dress - Dental care - Extended health care - Paid time off - RRSP match - Vision care Schedule: - 8 hour shift Ability to commute/relocate: - Markham, ON L3R5P8: reliably commute or plan to relocate before starting work (preferred) **Experience**: - Team management: 5 yea