Front Desk Agent

6 days ago


Peterborough, Canada Best Western Plus Otonabee Inn Full time

Work Term: Permanent
- Work Language: English
- Hours: 24 to 35 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
- ** Work setting**:

- Hospitality industry
- Hotel, motel, resort
- ** Tasks**:

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- ** Computer and technology knowledge**:

- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
- ** Security and safety**:

- Vulnerable sector check
- Criminal record check
- ** Transportation/travel information**:

- Own transportation
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- ** Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
- ** Screening questions**:

- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the above-indicated required certifications?
- Do you live near the job location?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?


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