Network Support Specialist

2 weeks ago

Hamilton, Canada TEK Group Full time

**Responsibilities**:
**Network Support**:

- Provide day-to-day support for network infrastructure, assisting with troubleshooting and issue resolution.
- Respond to end-user inquiries and concerns related to network connectivity.

**Installation and Configuration**:

- Assist in the installation, configuration, and maintenance of network hardware and software components.
- Work with senior technicians to deploy and integrate new networking solutions.
- Monitoring and Maintenance:

- Monitor network performance and ensure optimal operation.
- Implement routine maintenance tasks to uphold network reliability and security.
- Documentation:

- Maintain accurate and up-to-date documentation of network configurations, changes, and troubleshooting procedures.

**Collaboration**:

- Collaborate with IT team members to address and resolve network-related issues.
- Participate in team meetings and contribute to the improvement of network processes.

**User Training**:

- Assist in providing basic training to end-users on network-related topics.
- Educate users on best practices for network usage and security.

**Security**:

- Implement and adhere to security measures to safeguard the network against unauthorized access and potential threats.
- Stay informed about emerging threats and assist in implementing security updates.

**Upgrades and Expansion**:

- Support the planning and implementation of network upgrades, expansions, and migrations.
- Follow established procedures for change management.

**Qualifications**:

- Educational background in IT, networking, or a related field.
- Basic understanding of network protocols and technologies.
- Strong problem-solving skills and a willingness to learn.
- Excellent communication and interpersonal skills.

**Relevant certifications**: (e.g., CompTIA Network+, Cisco CCNA) are a plus.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$23.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Network support: 4 years (preferred)
- Computer networking: 4 years (preferred)
- Network protocols: 4 years (preferred)
- IP networking: 4 years (preferred)
- Computer hardware: 4 years (preferred)
- Computer repair: 4 years (preferred)
- Network installation: 4 years (preferred)

Licence/Certification:

- CCNA (preferred)
- CompTIA Network+ (preferred)

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