Technical Support Analyst I

2 days ago

Saintlambertdelauzon, Canada Jyga Technologies Full time

**WHY WORK WITH US**
- Group insurance;
- A pension plan with employer contributions;
- Flexible hours with weekends off;
- Four days off during the holiday season;
- Flexibility in taking vacations;
- Opportunities for advancement and career development;
- New modern offices;
- Free coffee at all times;
- Free parking;
- Exciting corporate events;
- Company-branded clothing at good prices;

**YOUR DAILY LIFE WITH US**

The Level 1 Technical Support Analyst will be responsible for working within a global team that focuses on troubleshooting and resolving software and hardware technical issues for all JYGA products. Your main responsibilities will be as follows:

- Identify and resolve basic technical issues, such as system crashes, network connection errors or difficulties with standard software.
- When the problem is beyond the skills of the analyst, the analyst escalates the incident to Level 2 or higher teams.
- Log incidents in a ticketing system, track their progress and inform users of the status of their requests.
- Provide remote assistance to resolve problems on users' computers via remote control tools.
- Ensure the maintenance and commissioning of employees' IT equipment.
- Any other related responsibilities.

**YOUR BACKGROUND**
- DEC in IT/IT support (network management, infrastructure, IT support) or equivalent relevant experience.
- Bilingual, French/English (essential to support our customers in over 35 countries)
- Experience working in a fast-paced technical customer service environment with technical skills in troubleshooting, documentation methods and techniques.
- Action-oriented, resourceful, collaborative, autonomous and passionate about technology.
- Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
- Ability to work on-site at Jyga Technologies up to approximately 90% of the scheduled time.

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