Technical Support Analyst

Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community. The Role Reporting to the Technical Support Manager, the Technical Support Analyst plays a key role in the implementation, administration, support, and documentation of various infrastructure systems. This position requires strong prioritization and time management skills to ensure all support requests are updated and resolved in a timely manner. The analyst is also responsible for escalating issues to the Incident Coordinator when service level objectives (SLOs) are at risk of being breached. A proactive and detail-oriented approach is essential to maintain high standards of service delivery and operational efficiency.Core responsibilities will include: Infrastructure installation – Network Switches, Racks, Access Points. Production equipment including Hand Scanners, PrintersService Desk phone calls, emails – prioritizing work based on urgency, aging requestsGlobal infrastructure projects and support, as requiredContribute document updates for Knowledge Management Ability to travel to local sites for support when requiredIdentify and investigation of hardware and software issues, performing root cause analysis, and implementing an action plan for the resolutionAll responsibilities to be completed in adherence to global company standards and best practices Skills and experience required: Experience with network device installationExperience with VOIP and collaboration endpointsExperience with Mobile Device Management (MDM), including IntuneExperience with Cisco Routing, Switching and Wireless considered an assetExperience with MAC OSDependability with a great work ethic, demonstrated initiative, ownership of issues and an exceptional attitudeWillingness and ability to work extended hours, including weekly on-call rotating shift with Service Desk teamAbility to work independently and produce resultsDemonstrated self-starter, able to prioritize tasks and stay organizedExperience troubleshooting complex systems issues is strongly preferredMust be comfortable working in a collaborative team environmentMust be comfortable with ladders and boarding vesselsJoin our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.Benefits Package:Health Benefits: Includes coverage for dental, vision, and extended medical care.Insurance: Life and disability insurance provided for financial security.Support Services: Access to an Employee Assistance Program (EAP).Financial Planning: Opportunity for RRSP matching to support your retirement savings.Time Off: Paid vacation, holidays, and sick leave for work-life balance.Wellness: Wellness programs and access to on-site gym facilities (available in some locations).Career Development: Professional growth opportunities and avenues for advancement.Perks: Employee discounts on company products or services.Convenience: On-site parking or parking allowance.If you're looking to join a supportive team environment with opportunities for personal and professional development, apply now and become part of our dynamic team.The Why Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future. NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.