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Service Coordinator

2 weeks ago

Mississauga, Canada Newmar Window Manufacturing Inc. Full time

**Responsibilities**
- Contact customers to book appointments for installation team
- Ensure all incoming calls are answered in a timely manner
- Coordinate scheduling with service team
- Complete required paperwork
- Input work orders
- Close service runs
- Book service appointments with home owners over telephone
- Vacation relief

**Qualifications & Requirements**:

- 1 to 3 years of customer service experience
- Secondary School completion is required
- A college diploma in a business related field is an asset
- Excellent written and verbal communication skills
- Proficient with Microsoft Office software
- Ability to meet tight timelines and work under pressure
- Extensive scheduling experience
- Superior customer service skills
- Superior experience in multi-tasking
- Organizational skills a must
- Ability to handle upset and irate customers
- Previous experience in manufacturing, construction or distribution environment is a definite asset

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Application question(s):

- The salary range to start for this role is $40-45k please confirm if this suits you.

**Experience**:

- Manufacturing Industry: 1 year (preferred)

Work Location: In person