Client Support Representative

2 weeks ago

Saskatoon, Canada North Star Systems Inc. Full time

**Client Support Representative, Saskatoon, SK - North Star Systems Inc.**

**Innovation drives us forward.** At North Star Systems Inc., we are building an IoT ecosystem that blends hardware and software solutions to help our clients make informed decisions, improve efficiencies, and grow their businesses.

We’re seeking a **Client Support Representative** with strong communication skills and a passion for delivering exceptional client experiences. In this role, you’ll support cutting-edge hardware and software technologies while building your expertise across Agriculture, Energy, and Technology sectors.

If you’re driven, curious, and eager to grow with a company that turns possibilities into action, we want to hear from you.
- Focus on fostering and developing client facing relationships
- Serve as the first point of contact for client inquiries and Tier 1 support requests
- Enhance and support the client experience in all interactions with North Star Systems
- Lead and execute software and hardware training sessions
- Collaborate with the Business Development and Products Team to align on client requirements and ensure client needs are met effectively
- Learn, understand, and utilize HubSpot to manage client interactions, track support requests, and optimize client communications
- Assist with Tier 2 support requests in collaboration with Client Experience Manager and the Products Team
- Support in managing HubSpot Service Hub Tickets, ensuring timely follow-up with clients
- Gain an in-depth knowledge of NSS Branded and OEM products to provide support and training for clients and partners
- Understand North Star Systems internal policies and procedures
- Work closely with all North Star Systems team members meeting the day-to-day needs of the business

**Qualifications**:

- Post secondary qualification in agriculture, commerce or another relevant accreditation
- Previous experience in a client services or customer facing role is an asset
- Ability to work in a fast-paced, dynamic environment creating solutions for clients

**Experience in the following areas will be extremely helpful, but not required**:

- Agricultural technology
- IoT/m2m technologies

**Competencies-Skills Required**:

- Effective interpersonal communication skills - verbal and written
- Strong problem-solving skills required
- Ability to work with a diverse team of people
- Strong attention to detail and accuracy required
- Effective computer skills
- Valid drivers license

**Job Types**: Full-time, Permanent

Pay: $42,763.69-$67,191.41 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

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