Customer Support Representative

2 weeks ago

Saskatoon, Saskatchewan, Canada LSI Partners Full time $40,000 - $68,000 per year

LSI Partners, a telecom-focused sales and business consulting firm, is recruiting a Customer Service Representative in Saskatoon. This role requires total command of client interaction and backend precision, ensuring every Rogers client interaction is smooth, accurate, and impactful.

As a Customer Service Representative, you will be trained to manage the full lifecycle of client interactions. You'll serve as the key liaison between the sales team and customers, guaranteeing every service agreement is executed flawlessly and every concern is resolved with speed and professionalism.

Essential Functions of the Customer Service Representative

  • Execute structured outreach across Saskatoon to onboard new Roger's clients through direct enrollment and campaign activation.
  • Respond to service inquiries via phone and email, delivering accurate information and resolving issues with urgency.
  • Maintain detailed CRM records to support territory tracking, client retention, and campaign continuity.
  • Audit service applications to ensure accuracy, reduce delays, and uphold Roger's compliance standards.
  • Coordinate with internal teams to streamline onboarding and sustain long-term client satisfaction.
  • Share insights on service workflows to improve campaign execution and operational efficiency.

Education & Experience Needed for the Customer Service Representative

  • High school diploma or GED required; business or communications coursework is a plus.
  • 1–2 years in performance-based roles such as territory outreach, sales coordination, or field operations.
  • Familiarity with CRM tools, service documentation, and structured onboarding workflows is an asset.

Preferred Skills for the Customer Service Representative

  • Clear communicator able to explain service terms and resolve issues with confidence.
  • Detail-driven and organized, with strong documentation and compliance habits.
  • Fast-paced problem-solver who adapts quickly to shifting service needs.
  • Skilled at managing multiple accounts while maintaining precision and professionalism.
  • Committed to supporting Roger's campaign goals through operational discipline and service accuracy.

Job Types: Full-time, Permanent

Pay: $859.00-$1,300.00 per week

Work Location: In person

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