Program Coordinator

4 days ago

Markham, Canada Bayshore HealthCare Full time

**Program Coordinator**(**Job Number**:26000592**)**

**Primary Location**:ON-Markham
- Administration
- **Employee Type**:Full-Time
- **Pay Rate From**:$42,300
- **Pay Rate To**:$52,900**Description**:

- **JOB SUMMARY**
The Program Coordinator is responsible for coordinating and managing medication orders (Apretude and
Cabenuva) to ensure timely, accurate, and compliant delivery or pick up for patient injection
appointments. This role serves as a key liaison between Nurse Case Managers, Scheduling/Nursing and
dispensing Pharmacies (along with other internal staff) to ensure continuity of care and operational
efficiency.

**DUTIES AND RESPONSIBILITIES**
- Act as a central resource liaison for program stakeholders, which include clients, patient supportprograms, plan members and pharmacies.
- Proactively offer assistance to plan members and advocate on their behalf.
- Provide other ongoing administrative help and support to Program Manager, Payor Solutions asneeded.
- Acquire data from primary or secondary data sources and maintain databases/ CRM systems.
- Participate in data integrity/file cleanup projects as required
- Performing additional duties to include reconciliation of billing data, data entry, filing, obtaining, and obtaining/organizing supporting documentation including preparation of reports, spreadsheets and dashboards as needed; ensuring monthly timelines and targets are met.
- Ensure deadlines are met for all reporting and service commitments.
- Assist with training and mentoring of new staff
- Participate in quality activities and continuous improvement initiatives in keeping with thecompany’s Quality Management System.
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Participate in ongoing internal and/ or external continuing education activities.
- Complete other tasks as requested

**Qualifications**:

- **QUALIFICATIONS**
- Bilingualism in English and French is considered an asset.
- Experience in the insurance, healthcare, or pharmaceutical industry is an asset.
- Experience working with insurance data is an asset.
- Strong customer service, communication, problem solving skills required.
- Exceptional interpersonal skills and ability to work independently and as part of a team.
- Organized with a high attention to detail.
- Excellent verbal and written skills in English.
- Ability to work in a high paced environment.
- Ability to adapt to change quickly.
- Expert knowledge of Microsoft Office (Excel, Word, Outlook)
- Post-secondary education or equivalent.
- At least one year of recent experience in insurance or pharmaceutical customer service-related role
- At least one year of recent experience in an administrative role.

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