Customer Care Specialist

Are you passionate about delivering top-notch service and quality? Do you love connecting with people and driving business growth? Are you energized by helping others and solving problems? If you have a strong desire to learn, grow, and contribute to success, we’d love for you to join our vibrant and thriving team at _**Ideal Siding**_.

At Ideal Siding, exceptional customer service is at the heart of what we do. We are currently looking for an enthusiastic individual who is committed to providing outstanding customer experiences. As part of our team, you’ll engage with customers, understand their needs, and guide them in the right direction. Your clear communication, active listening skills, and empathy will play a crucial role in creating positive interactions and building strong relationships. In our fast-paced environment, attention to detail and the ability to multitask are essential.

Ideal Siding, a provider of high-quality siding solutions, is excited to welcome a dedicated Customer Care Specialist to be the first point of contact for our valued customers.

Key Responsibilities:

- Engage with customers in a friendly and professional manner, actively listening to their needs and concerns.
- Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively.
- Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.
- Maintain detailed records of customer interactions and transactions for reference and future follow-up.
- Continuously identify opportunities for improvement in processes and customer service delivery.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates.
- This will be a hybrid role. To work from home you must have a fast speed internet connection. Reliability will be key

Qualifications and Skills:

- Strong passion for delivering exceptional quality and service.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Empathy and strong problem-solving skills to effectively address customer needs and resolve issues.
- Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture.
- Proactive and adaptable mindset to handle changing customer demands and priorities.
- Previous experience in customer service, hospitality, or related roles is preferred.
- Previous experience working with a US Customer database is preferred.
- Must have proficiency in using customer support software and systems.
- Must have a broad availability to accommodate shifts between 5:00 AM to 7:00 PM.

**Who are we?**

Ideal Siding is the fastest-growing siding renovation company in North America. With over 50 locations across Canada and the US

**Our Mission** - is that every homeowner in North America has access to reliable, affordable, and professional siding renovation services.

**Our values are**:
1 Openness - transparency, communication and accountability are what fuels us

2 Being helpful - we are in the business of serving people and finding an ideal solution for the customer.

3 Hard work - this is our secret sauce. We strive to constantly out-work, out-maneuver, and out-think our competitors so we can deliver.

If you are passionate about delivering exceptional customer service and want to be part of a team that values teamwork and excellence, we would love to hear from you. Ideal Siding provides a great working environment with an opportunity to grow within the company. We value our employees and offer competitive compensation, benefits, and a supportive work environment.

To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for this role
- We are looking forward to hearing from you_
- Ideal Siding Team_

**Job Types**: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 3 years (required)

Work Location: Hybrid remote in Burnaby, BC V5C 6C6