Customer Care Quality Assurance Specialist
2 weeks ago
DescriptionAs a Quality Assurance Specialist, you will be responsible to ensure our customers receive accurate information on all brands and our agents receive feedback on all their interactions. This includes calls, email and chat. In addition, you will be responsible for documentation to ensure the most recent policies and procedures are available for our Specialists. Managing CRM systems within Customer Care. You will review interactions and have the discussions with the agents. In extreme situations, you will escalate performance concerns to the respective Supervisors to be resolved.Qualifications3+ years of experience in direct Customer ServiceSolid understanding of approved processes and procedures.Confidence to provide coaching. Ability to design/create documents and maintain the ramp pageFlexible scheduleAbility to work evenings, weekends and stat holidays as requiredMust be fluent in English, both written and verbal.Spanish and French an assetMust be comfortable providing feedback, good and badAs required for trainingTypical Call Center office environmentResponsibilitiesMonitor and score Specialist interactions for quality improvement. Create team reports for all brands to ensure KPI’s are met. This includes quarterly and yearly summary.Create and maintain a current database on the company SharePoint of policies and proceduresAssist in overflow volume as required (calls, email, and other channels).UAT initiatives including creating testing scenarios.Responsible for supporting training new hires and existing staff.Assist Customer Care with various application systems and various requests from a support and integration perspectiveFlexible and willing to perform other tasks as assignedEmployerIAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.Recruiting OrganizationWe conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.EEO InformationRitchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. #J-18808-Ljbffr
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Customer Care Quality Assurance Specialist
3 weeks ago
Burnaby, Canada RB Global Inc. Full timeDescription As a Quality Assurance Specialist, you will be responsible to ensure our customers receive accurate information on all brands and our agents receive feedback on all their interactions. This includes calls, email and chat. In addition, you will be responsible for documentation to ensure the most recent policies and procedures are available for...
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Customer Care Quality Assurance Specialist
1 week ago
Burnaby, British Columbia, Canada Ritchie Bros. Full time $36,260 - $54,380 per yearABOUT USIAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged...
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Quality Assurance Specialist
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Burnaby, Canada Sungiven Foods Full timeSungiven Foods Canada Inc. is a Specialty Neighbourhood Grocery with carefully selected private brand products. We pride ourselves as a provider of healthy daily meals. Our products are Natural, Less Processed and contains Fewer Additives for families who love cooking. We are currently looking for a Quality Assurance Specialist. **Responsibilities**: The...
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Quality Assurance Specialist
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Burnaby, Canada Canda Six Fortune Enterprise Full time**Title** - Quality Assurance Specialist **Categories** - Permanent, Full-time **Location** - Burnaby, BC **Job Information** Canda Six Fortune Enterprise Co. Ltd. is one of the leading importers and distributors of Asian food products from the Pacific Rim and other regions of the world. We are currently looking for a team-player to help us promote high...
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Quality Assurance Specialist
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Quality Assurance Specialist
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4 weeks ago
Burnaby, Canada SGS Full timeCompany DescriptionWe are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team...
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Quality Assurance Specialist
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Burnaby, Canada Kardium Full time**Your opportunity** By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the mínimally invasive diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation. Atrial fibrillation can cause stroke, heart failure, and other...
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Burnaby, British Columbia, Canada Kardium Inc. Full time $69,500 - $90,000 per yearYour opportunityBy joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.Kardium's...
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Customer Care Specialist
1 week ago
Burnaby, British Columbia, Canada SGS Full time $23 - $25Company Description We are SGS – the world's leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000...
