Customer Care Pre-sale Specialist

2 weeks ago

Burnaby, Canada Ritchie Bros. Full time

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re working from home or at the office working with the team, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets. We’re looking for a Customer Care Pre-Sale Specialist. The work location for this position is Burnaby, BC and is a hybrid role.

RESPONSIBILITIES
- Operate in a telephone-based high-volume contact center to receive customer enquiries and assist customers with their ability to use all of Ritchie Bros. service
- Manage and maintain our customers’ ability to bid in both onsite and online auctions
- Ensure that internal and external customers have a positive experience doing business with Ritchie Bros.
- Answer customer questions pertaining to website navigation, member accounts and various auction-related topics
- Manage and escalate customer complaints or process failures
- Ensure that requests from internal and external customers are acted upon timely and accurately
- Perform various other customer care duties as needed
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers

QUALIFICATIONS
- Experience in a high-volume customer contact center would be preferred
- Fluent English language skills
- Spanish or French language skills would be a plus
- Flexibility in schedule is a must

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