Customer Care Specialist
4 weeks ago
Company DescriptionWe are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team members across 70 locations.Job DescriptionWe are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.Respond promptly and effectively to customer inquiries via phone, email, and chatAnalyze and process customer claims, ensuring accuracy and adherence to company policiesNavigate customers through our online portal, assisting with data submission and troubleshootingManage and organize customer documents and information with meticulous attention to detailCoordinate with various internal departments to resolve complex customer issuesMonitor and meet service level agreements (SLAs) and key performance indicators (KP)Identify opportunities for process improvements to enhance customer satisfactionMaintain up-to-date knowledge of company products, services, and policiesParticipate in team meetings and training sessions to stay current on best practices in customer careQualificationsProven experience in customer service or a related fieldExcellent communication skills, both written and verbal, with proficiency in EnglishStrong problem-solving abilities and analytical skillsProficiency in using Microsoft 365 and comfort with technology toolsDemonstrated ability to multitask and maintain a high level of work organizationCustomer-oriented attitude with developed interpersonal skillsPatience and ability to handle challenging situations with empathy and professionalismDetail-oriented approach with a commitment to accuracyFast learner with the ability to adapt to changing prioritiesBachelor's degree in Business, Communications, or related field preferred (not required)Bilingual skills in additional languages are a plusAdditional InformationSalary:$22.50 – $24.50Some benefit highlights:80% coverage Health, Dental and VisionPaid time offRRSP Program EligibilitySGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.Please note that candidates applying for Canadian job openings should be authorized to work in Canada. #J-18808-Ljbffr
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Customer Care Specialist
2 weeks ago
Burnaby, Canada SGS Full timeJob DescriptionWe are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.Respond promptly and effectively to...
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Customer Care Specialist
1 week ago
Burnaby, Canada SGS Full timeJob DescriptionWe are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.Respond promptly and effectively to...
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Customer Care Specialist
7 days ago
Burnaby, British Columbia, Canada SGS Full time $23 - $25Company Description We are SGS – the world's leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000...
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Customer Care Specialist
7 days ago
Burnaby, British Columbia, Canada SGS Full time $45,600 - $60,600 per yearCompany Description We are SGS – the world's leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team...
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Customer Care Specialist
1 week ago
Burnaby, Canada Ideal Siding Full timeAre you passionate about delivering top-notch service and quality? Do you love connecting with people and driving business growth? Are you energized by helping others and solving problems? If you have a strong desire to learn, grow, and contribute to success, we’d love for you to join our vibrant and thriving team at _**Ideal Siding**_. At Ideal Siding,...
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Customer Care Quality Assurance Specialist
2 weeks ago
Burnaby, Canada RB Global Inc. Full timeDescriptionAs a Quality Assurance Specialist, you will be responsible to ensure our customers receive accurate information on all brands and our agents receive feedback on all their interactions. This includes calls, email and chat. In addition, you will be responsible for documentation to ensure the most recent policies and procedures are available for our...
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Customer Care Quality Assurance Specialist
3 weeks ago
Burnaby, Canada RB Global Inc. Full timeDescription As a Quality Assurance Specialist, you will be responsible to ensure our customers receive accurate information on all brands and our agents receive feedback on all their interactions. This includes calls, email and chat. In addition, you will be responsible for documentation to ensure the most recent policies and procedures are available for...
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Customer Care Pre-sale Specialist
2 weeks ago
Burnaby, Canada Ritchie Bros. Full timeIf you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re working from home or at the office working with the team, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets....
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Customer Care Quality Assurance Specialist
1 week ago
Burnaby, British Columbia, Canada Ritchie Bros. Full time $36,260 - $54,380 per yearABOUT USIAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged...
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Customer Care Specialist: Claims
4 weeks ago
Burnaby, Canada SGS Full timeA leading global company in Burnaby is seeking a Customer Care Specialist to provide exceptional support to its customers. The role includes responding to inquiries, processing claims, and resolving issues while maintaining high professional standards. Successful candidates will have a strong customer service background and be adept in communication and...
