Reservations Sales Agent

2 weeks ago

Banff, Canada Banff Caribou Properties Ltd. Full time

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

**Responsibilities**:

- Answer incoming phone calls in a professional manner and per Banff Lodging Company reservations procedure.
- Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
- Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
- Assist guest and travel partners with questions throughout the entire booking cycle.
- Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
- Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met.
- Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
- Utilize and share your expert knowledge of Banff Lodging Company’s products and local attractions to customize bookings to meet the unique needs of each guest.
- Input and manage data into our booking engine and reservation databases.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Additional duties may be assigned to help meet guest needs.

Skills and Experience
- Exceptional telephone manner and a willingness to work with a positive team player attitude.
- Self-motivator with outgoing personality and commitment to providing a high level of guest service.
- Excellent written and verbal communication skills.
- Ability to work in a fast paced environment.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- Experience using a hospitality property management system is an asset.
- A positive team player attitude and a strong willingness to learn.

Please note that only applicants selected for further consideration will be contacted.

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