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Reservations Sales Agent

2 days ago

Banff, Canada Banff Caribou Properties Ltd. Full time

As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of jobs and careers with a perks and benefits program that focuses on wellness and work life balance made for a mountain lifestyle. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

**Responsibilities**

  • Answer incoming phone calls in a professional manner and per Banff Lodging Company reservations procedure.
  • Develop a rapport with the caller while answering questions, making recommendations and leading dialogue to a quote/booking.
  • Convert telephone sales calls and electronic distribution channel bookings by selling Banff as a destination and the hotels within our portfolio.
  • Assist guest and travel partners with questions throughout the entire booking cycle.
  • Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
  • Liaise with Front Office staff, booking partners and wholesalers to ensure guest needs are met.
  • Process deposit payments, book reservations in our property management system, send out confirmation notices and document special requests.
  • Utilize and share your expert knowledge of Banff Lodging Company’s products and local attractions to customize bookings to meet the unique needs of each guest.
  • Input and manage data into our booking engine and reservation databases.
  • Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
  • Additional duties may be assigned to help meet guest needs.

Skills and Experience

  • Exceptional telephone manner and a willingness to work with a positive team player attitude.
  • Self-motivator with outgoing personality and commitment to providing a high level of guest service.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast paced environment.
  • Ability to work a flexible schedule including weekends and holidays.
  • Prior experience in a customer focused role is an asset.
  • Experience using a hospitality property management system is an asset.
  • A positive team player attitude and a strong willingness to learn.

Please note that only applicants selected for further consideration will be contacted.