Reservations & Sales Lead

Do you have a deep passion for guest experience and a talent for turning inquiries into unforgettable adventures?Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our reservations functions while driving meaningful revenue growth through world-class guest engagement. In this high-impact, hands-on leadership role, you will work closely with guests, your team, and other departments to maintain service excellence, optimize sales opportunities, and continuously improve processes across our growing business to ensure exceptional guest experiences.Company OverviewSurrounded by Banff National Park’s peaks, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. Since 2020, we have grown rapidly by delivering exceptional guest experiences and fostering a company culture built on connection, fun, and results.Position OverviewIn this Reservations & Sales Lead role, you will be responsible for:Leading and motivating the reservations team to consistently achieve guest satisfaction and revenue goalsEnsuring all guest inquiries are answered promptly and professionally across all channelsDriving revenue through proactive sales, add-ons, and inquiry follow-upImplementing and refining systems and workflows to maximize efficiency and conversionCollaborating with Marketing and Operations to align guest communications, promotions, and overall experience strategiesThis role is ideal for someone who combines hands-on customer service, sales acumen, and team leadership with the ability to take ownership of results and performance metrics.Key ResponsibilitiesGuest Engagement & Sales Leadership:Serve as the primary point of contact for guest inquiries across all channels: phone, email, website chat, social media, and third-party booking platformsSet the standard for guest communication, ensuring every interaction reflects Radventures’ commitment to exceptional experiencesDrive revenue through proactive upselling, cross-selling, and follow-up on inquiries and leadsCollect and respond to guest feedback, ensuring issues are resolved effectivelyTeam Leadership & Performance:Recruit, train, mentor, and oversee the reservations teamEstablish team sales goals, monitor performance metrics, and ensure targets are consistently metLead by example, balancing hands-on reservations work with team management responsibilitiesProvide regular feedback and development guidance to maintain high team standardsSystems, Tools & Process Development:Implement and manage workflows and digital tools to improve efficiency and conversionAdapt to and utilize technology effectively across reservations, CRM, and sales systemsIdentify opportunities to streamline processes and enhance the guest experienceEnsure data, reporting, and conversion tracking support performance objectivesCollaboration & Strategy:Work closely with Marketing and Operations to align guest communications, promotions, and campaignsShare guest insights, feedback, and trends to inform strategic decisionsSupport group sales and operational teams as needed to ensure seamless guest experiencesProblem Solving & Conflict Resolution:Handle guest issues and conflicts calmly, professionally, and with a solutions-focused approachIdentify root causes and implement improvements to prevent recurring issuesSupport team members through performance or interpersonal challenges with a fair, respectful, and solutions-oriented approachYour Unique TraitsResults-driven, with a strong focus on guest satisfaction and revenue performanceConfident, professional communicator across multiple channelsComfortable balancing hands-on work with team leadership and strategic thinkingStrong organizational skills, detail-oriented, and proactive in improving systems and workflowsCollaborative and adaptable, thriving in a fast-paced, seasonal environmentMotivated by coaching and developing others while maintaining a strong connection to guestsGenuine enthusiasm for sharing the Canadian Rockies, outdoor adventure, and creating memorable experiences for othersRequirementsProven leadership or team management experience in a service or sales environmentSignificant experience in reservations, tourism sales, or hospitality management (e.g., concierge, front desk leadership, or tour sales)Strong understanding of the Banff area and Tourism industryDemonstrated success in achieving sales targets, upselling, and driving revenue growthExperienced using technology to manage reservations, guest communications, and sales workflowsExcellent verbal and written communication skills problem-solving and conflict-resolution skills, with high emotional intelligenceAbility to collaborate effectively with Marketing, Operations, and Group Sales teamsCommitment to delivering exceptional guest experiences while meeting business objectivesPosition Type, Hours & LocationFull-time, year-round position based at our Banff officeFlexibility to accommodate seasonal workload fluctuations; occasional weekends, on-call availability, and extended workdays during peak periods may be required to support your team and deliver exceptional guest experiencesPosition begins in early 2026, with the initial months focused on building systems, recruiting team members, and preparing the reservations function for a high-volume spring seasonRewards at RadventuresCompensation:Competitive base salary with heavily performance-based commissions and bonuses, providing uncapped earning potentialOpportunity to directly influence revenue and be rewarded for sales successOther Benefits & Perks:Staff accommodation availableGroup health & dental benefits2 weeks paid vacation per yearAdditional flexible/banked hours to support work-life balanceFriends & family discounts on tours and experiencesWork-related pro deals and discountsAccess to Radventures equipment on days offOngoing professional and personal development opportunities, including leadership and sales trainingThe chance to shape and lead a critical function in a growing, entrepreneurial companyWe are excited to invite qualified candidates to apply by submitting a resume and cover letter to reservations@radventurescanada.comRadventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr