QA Lead

10 hours ago

Mississauga, Canada Nexus Distribution Inc Full time

Lead, direct, and maintain the Quality Control Department to ensure product quality standards and daily output requirements are met. Ensure products are defect free, compliant with technical specifications and quality standards. Report to Operations Manager.
- Level 3 Technician Skills required including but not limited to micro soldering of Cellular Devices. Good knowledge of computer/laptop processing and repair.
- Oversee and monitor the repair inspection of cellular devices, parts, computers and accessories to ensure adherence to established quality standards.
- Track and address non-conformances promptly and efficiently. Provide internal corrective action reports to ensure mitigation of errors.
- Maintain Preventive Maintenance register
- Record all the equipment and tools in use with the required manufacture manual and service details.
- Develop and implement changes in quality process based on inspection results and customer feedback and quality standards.
- Review and prepare test reports for incoming and outgoing shipments. Ensure adherence of all QC processes with the approved QC SOPs
- Work closely with the Warehouse team to ensure all processing, packaging, shipping, and labelling practices are in line with internal company quality standards.
- Conduct periodic checks of incoming and outgoing products to ensure quality standards are maintained. Prepare a report with the feedback for management review.
- Work with internal teams and ensure compliance with the QC standards and adherence to the documentation requirements for incoming/outgoing products
- Communicate customer requirements/feedback to QC technicians to ensure that their work fulfills customer requirements.
- Manage customer returns.
- Train, coach, mentor the team on Quality Standard processes and ensure they comply in day today QC operations.
- Diagnose, troubleshoot and repair devices. Verify daily failure reports and discuss issues with the management to resolve the same.
- Review quality of work performed by staff through live monitoring. Set daily Priorities for team based on requirements along with achieving daily tasks.
- Track performance at department and individual level and provide qualitative and quantitative reports for management review and decision making.
- Identify training needs for QC team and execute trainings as needed.

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Cell Phone Repair: 3 years (preferred)
- Laptop/Computer Repair: 1 year (preferred)
- Micro soldering: 3 years (preferred)
- QA Management: 3 years (preferred)

Work Location: One location

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