Supervisor - Surveillance

2 weeks ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin

**Responsibilities**:
The **Surveillance Supervisor** will be responsible for the supervision of the Surveillance Employees in a shift work environment. Strong presence in the Surveillance Room will be vital to your management of people and interacting with internal customers while delivering exceptional customer service.

**Essential duties include, but are not limited to**:

- Responsible for fostering a safe and efficient work environment, while maintaining an open door policy.
- Accountable for staff, assisting with their hiring, training, evaluations, recognition and development.
- Strong organizational skills that will allow for balancing multiple responsibilities in operational demands and employee engagement.
- Adhere to the Alcohol and Gaming Commission of Ontario, and other applicable municipal, provincial, and federal laws and regulations.

Qualifications:

- A post-secondary education or comparable working experience in related fields with strength in gaming/surveillance areas.
- Supervisory experience in the related field of one (1) or more years.
- Strong organizational, interpersonal, communication and managerial skills. They would require working knowledge of computer software packages. Would be required to have a proficient knowledge of the Registrars Standards for Gaming, the Control Access Matrix, and Surveillance department standard procedures.
- The ability to work evenings, weekends and shift work.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

**Physical Demands**:

- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.

**Working Conditions**:

- Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

**Closing**

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._

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