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Operations Coordinator

3 weeks ago

Cornwall, Canada Xplore Inc. Full time

**Position Overview**:**

Reporting to the Manager, Control Centre the Operations Coordinator will be responsible for leading various inter-departmental & operational processes related to our Fibre, Fixed Wireless and Satellite services, in support of daily truck roll/operational efficiencies across our Internal, and External Field Technician groups as well as 3rd party contractors as required. This is a 3 month full time term remote position.

**Key responsibilities include**:

- Direction and coordination of field-based installation and repair technicians.
- Day to day performance management of the Dealer Technicians with a goal of achieving daily key performance metrics while maintaining an excellent standard of service for customers.
- Assisting field team with Inventory management guidance and best practices.
- Ensure Dealer compliance to all company policies and procedures.
- Coordinating and Completing Operational Objectives - assist with FSL Implementation for Western Canada.
- Maintain contact with cross functional teams to communicate workload status, potential issue and emerging opportunities.
- Other work as assigned.
- Problem solving; Department Operations, Technical from Site
- Follow-up with DOMs regarding Dealer Complaints / Compliments
- Bringing forward customer escalations to DOMs attention
- GANTT Review / Corrections
- Quality and Work Order Compliance Audits
- Onboarding of FSL for External Field Technician
- Leading by example
- Motivating team members to accomplish their goals
- Nurturing team member strengths and identifying areas for improvement
- Communication and Coaching
- Coaching to improve team member skill sets
- Communicating; Learning Objectives, company goals / metrics
- Innovation; Representing and advocating for team needs
- Proactive Policy, Documentation, Tool and Process Improvements
- Connecting back-office work objectives to relevant context for field team
- Delegating tasks / coordinate departments to achieve task completion
- Managing project progress when required; Reporting progress to DOMs / Other internal departments

**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.