Automotive Service Advisor

1 week ago

New Minas, Canada FORBES KIA Full time

As a Service Advisor with Forbes Kia, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

**Responsibilities include but are not limited to**:

- Welcome customers warmly and establish trust as the friendly face of our service department.
- Create a culture of hospitality that guarantees customer satisfaction and retention, making our dealership a reliable partner for their automotive needs.
- Actively listen and show empathy towards customers' needs, concerns, and goals, while accurately documenting them into clear repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Foster transparent and proactive communication with technicians to identify and diagnose vehicle issues
- Provide clear and detailed explanations of recommended repairs and maintenance to customers transparently, ensuring customer confidence and value.
- Develop estimates by costing materials, supplies, and labor
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Maintain automotive records by recording problems and corrective actions planned
- Keep customers informed about the status of their vehicles, ensuring timely and regular updates
- Efficiently manage service appointments and follow up on customer inquiries.
- Drive the customer shuttle
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Here's what we have to offer:

- Scheduled hours are between Monday to Friday - **no weekends.**:

- Competitive compensation based on experience.
- Extended Health Benefits
- Paid vacation
- Paid continuous training

**What We’re Looking For**
- Exceptional communication skills - Ability to explain technical details in a way that customers understand.
- Strong organizational and problem-solving skills - Ability to multitask in a fast-paced environment.
- Computer proficiency - Experience with dealership management software is a plus.
- Team player with a positive attitude
- Ability to work on your own or with a team
- Valid Driver's License and a clean Driver Abstract

Pay: $34,000.00-$40,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: In person

  • Automotive Service Advisor

    4 days ago

    New Minas, Canada OK Tire & Auto Service Full time

    **Overview** We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive repair services. Your expertise in automotive repair and exceptional customer service skills will help ensure a positive experience for our clients while...

  • Service Advisor

    2 days ago

    New Minas, Canada Bruce Automotive Group Full time

    Bruce Hyundai is looking for a Service Advisor to join their team! As a Service Advisor, you will be responsible for managing the service process for our customers. You will greet customers, assess their automotive needs, provide advice on services, and ensure the smooth flow of work in the automotive service department. **Responsibilities**: - Greet...

  • Automotive Service

    4 days ago

    New Minas, Canada FORBES KIA Full time

    As a Service & Parts Advisor with Forbes Kia, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a...

  • Service Advisor

    1 week ago

    New Minas, Canada Bruce Automotive Group Full time

    Bruce Auto Group comes from a small place, but that hasn't stopped us from becoming one of the largest auto groups in the Maritimes. For nearly 100 years, our focus has been on something much greater than simply selling and servicing vehicles. We devote ourselves to delivering a personalized Bruce experience to every customer as if they were family, and in...

  • Automotive Service Advisor

    1 week ago

    New Glasgow, Canada Atlantic Dodge Chrysler Full time

    **Service Advisor Needed at MotorHub Automotive Group**: MotorHub Automotive Group is looking for a great relationship builder, with solid customer service experience, that is also up for the challenge of finding a new level of automotive service experience for our customers! MotorHub Automotive Group is a group of automotive dealerships in Nova Scotia...

  • Service Advisor

    13 hours ago

    New Westminster, Canada Brunette Automotive LTD. Full time

    **Job Overview** As a Service Advisor at our dealership, you will be the primary point of contact for customers requiring automotive repair or maintenance services. Your role is crucial in ensuring customer satisfaction and facilitating smooth service operations. **Duties**: - Greet customers and assess their service needs - Provide recommendations on...

  • Automotive Customer Service Representative

    2 days ago

    New Minas, Canada FORBES KIA Full time

    **About the Role**: We are looking for a reliable and customer-focused **Automotive Customer Service Representative** to join our team. In this role, you'll be the first point of contact for customers visiting or calling our service department. You’ll help schedule appointments, answer questions, and make sure every customer has a positive...

  • Automotive Technician

    2 days ago

    Ford Regina New, Canada Capital Automotive Group Full time

    Company:Capital Ford Lincoln Inc.Automotive TechnicianCapital Ford Lincoln – Regina, SKJoin One of Regina's Top Automotive Service Teams Capital Ford Lincoln is looking for an experienced Automotive Technician to join our busy, well-equipped dealership. Whether you're a Red Seal Journeyperson or a skilled technician with a proven track record, we offer...

  • Service Advisor

    1 week ago

    New Glasgow, Canada County Mazda Full time

    **Do you have a keen knowledge of vehicles and a career history based on client service? Why not combine those skills and begin your career as an Automotive Service Advisor.** **County Mazda has an immediate requirement for a Service Advisor to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect competitive...

  • Service Advisor

    1 week ago

    New Glasgow, Canada County Mazda Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **County Mazda **is seeking a** Service Advisor **to join our team! As a **Service Advisor** with** County Mazda**, you will be the primary point of contact for...