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Automotive Service Advisor

2 weeks ago

New Minas, Canada FORBES KIA Full time

As a Service Advisor with Forbes Kia, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

**Responsibilities include but are not limited to**:

- Welcome customers warmly and establish trust as the friendly face of our service department.
- Create a culture of hospitality that guarantees customer satisfaction and retention, making our dealership a reliable partner for their automotive needs.
- Actively listen and show empathy towards customers' needs, concerns, and goals, while accurately documenting them into clear repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Foster transparent and proactive communication with technicians to identify and diagnose vehicle issues
- Provide clear and detailed explanations of recommended repairs and maintenance to customers transparently, ensuring customer confidence and value.
- Develop estimates by costing materials, supplies, and labor
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Maintain automotive records by recording problems and corrective actions planned
- Keep customers informed about the status of their vehicles, ensuring timely and regular updates
- Efficiently manage service appointments and follow up on customer inquiries.
- Drive the customer shuttle
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Here's what we have to offer:

- Scheduled hours are between Monday to Friday - **no weekends.**:

- Competitive compensation based on experience.
- Extended Health Benefits
- Paid vacation
- Paid continuous training

**What We’re Looking For**
- Exceptional communication skills - Ability to explain technical details in a way that customers understand.
- Strong organizational and problem-solving skills - Ability to multitask in a fast-paced environment.
- Computer proficiency - Experience with dealership management software is a plus.
- Team player with a positive attitude
- Ability to work on your own or with a team
- Valid Driver's License and a clean Driver Abstract

Pay: $34,000.00-$40,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: In person