Automotive Customer Service Advisor

2 weeks ago

New Glasgow, Canada Andy's Tire | Coast Tire Full time

**Andy's Tire Shop and Coast Tire are seeking a full time Customer Service Representative for our Coast Tire, New Glasgow location.**

**Tire and Auto experience an asset**

**Applicants must currently be living in Nova Scotia.**

The Customer Service Representative (CSR) works closely with the Branch Manager to keep operations running seamlessly. The CSR is responsible for the full customer service experience.

The CSR is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The CSR strives to be a product knowledge expert ensuring the business provides each customer with a personalized service experience.

Key Accountabilities
- Provide a high level of customer service in line with our company goals.
- Provide product knowledge information to customers in a confident and friendly manner.
- Provide detailed pricing terms and prepare and present customer quotations.
- Present customer feedback to store management team on an ongoing basis.
- Sell within company product lines and margin structure.
- Follow the training provided and mentor fellow teammates to foster a learning environment.
- Maintain a high level of cleanliness to represent a positive company image.
- Follow-up on all appointments, such as service reminders, or missed appointments.
- Keep customer information and records up-to-date.

**Requirements**:

- Experience in customer service.
- Experience in, or passion for the automotive industry.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, office 365, and Outlook.
- Excellent verbal, written communication and influencing skills.
- High level of accuracy and attention to detail.
- Ability to work in a fast-paced working environment.
- Experience with ERP, CRM, or data management systems.
- Team player attitude.
- Prompt and courteous.
- Enthusiastic personality.

**Job Types**: Full-time, Permanent

All new hires are required to have a clear criminal background.

**Job Types**: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 3 years (required)
- automotive service advisor: 2 years (required)

Licence/Certification:

- New Glasgow Area Home Address (required)
- Nova Scotia drivers license (required)

Work Location: In person

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