Automotive Customer Service Representative
3 days ago
**About the Role**:
We are looking for a reliable and customer-focused **Automotive Customer Service Representative** to join our team. In this role, you'll be the first point of contact for customers visiting or calling our service department. You’ll help schedule appointments, answer questions, and make sure every customer has a positive experience.
**Key Responsibilities**:
- Greet customers in person and over the phone in a professional and friendly manner
- Schedule service appointments and follow up with reminders
- Explain basic automotive services, estimates, and repair timelines
- Communicate with technicians to keep customers informed
- Handle customer questions, concerns, or complaints with care
- Update and maintain accurate customer records
- Assist with administrative tasks as needed
**Qualifications**:
- 1+ year of customer service experience (automotive experience is a plus)
- Strong communication and organizational skills
- Comfortable using computers and scheduling software
- Basic knowledge of vehicle services is helpful (we provide training)
- High school diploma or equivalent
- Valid driver’s license
Pay: From $18.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Work Location: In person
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