Bilingual Case Coordinator

1 week ago

Burlington, Canada Examworks Group, Inc. Full time

Overview:
**Medaca** is looking for a
**Remote**
**Bilingual Case Coordinator** (internally called a Early Intervention Specialist) to join our team

The
**Bilingual Case Coordinator** assumes primary responsibility in the management and administration of an assigned caseload. The EIS is responsible for developing and maintaining strong professional relationships with case managers, other disability management staff of Medaca’s clients, and the Medaca team, pro-actively suggesting improvements and troubleshooting problems on a daily basis. Reports to Directors of Early Intervention Services.

The
**schedule** for this role is
**Monday to Friday 8:00am-4:00pm or 8:30am-4:30pm.**

**Responsibilities**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES **TO** PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING**:

- Monitor and manage assigned caseload. Responsible for timely management of all cases
- Book assessments, review and send reports to clients, and always provide excellent client service. Handle escalations by informing managers as required
- Review medical files. Inquire about potentially complex files to client case managers
- Assist with calls to family physician clinics and help facilitate communication between parties
- Ad hoc projects as required; responsible for the timely and accurate management of any projects as assigned (ex., interpreting Excel data and creating brief summaries/reports, assisting with additional phone calls)

Qualifications:
**EDUCATION AND/OR EXPERIENCE**

University or college education is required. Knowledge and experience in high quality customer service, case management is an asset.

**QUALIFICATIONS**
- Customer service experience is required; call center experience is an asset
- Strong organizational and time management skills necessary in a fast-paced, deadline-driven environment
- Accuracy and attention to detail, producing error-free work
- Strong written and verbal communication and comprehension skills. Professional phone etiquette is required
- Ability to exercise tact and discretion in handling confidential information
- Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Teams)
- Highly motivated and takes initiative
- Flexible and adaptable
- Collaborative with both team members as well as external clients and partners
- Personal interest in the mental health field with the goal of providing excellent care and service for patients

**About Medaca**

**Medaca** provides world-class access to a range of services to help employees receive treatment at different stages of a mental illness with the goal of a return to health and to work. Partnering with Canada’s leading psychiatrists, Medaca provides employers and insurers with early diagnosis and treatment for their employees, with an 86% return to work rate.

Medaca’s clientele includes major insurers, third-party disability management administrators, and a wide range of private and public sector organizations including financial, transportation, power, education, law enforcement, retail, food, and pharmaceutical industries.

**Medaca** is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin.

Tags:
Case Manager, Bilingual, French, administration, medical, legal, scheduling coordinator

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