Bilingual Disability Case Manager II

3 weeks ago

Burlington, Canada Co-operators Full time

Bilingual Disability Case Manager II at Co-operators Company: Co-operators Department: Group Benefits Employment Type: Regular Full Time Work Model: Hybrid Language: Bilingualism in English and French is an asset. Opportunity We are a leading Canadian financial services co‑operative committed to sustainable and resilient society. This role supports our Group Benefits team’s mission of service excellence and innovative technology. Responsibilities Review all documentation received for disability claims (application forms, medical information, employment data, insurer documents). Triage claims to assess rehabilitation potential and develop case management plans. Interview claimants and employers by telephone before making claim decisions. Proactively manage claims to minimize disability periods and return claimants to work. Utilize available resources for appropriate diagnosis and treatment. Ensure compliance with rehabilitation interventions and related recommendations. Initiate assessments such as independent medical examinations, functional capacity examinations or surveillance when necessary. Maintain clear written and verbal communication with claimants, employers, physicians, treatment providers, internal staff, brokers, third‑party administrators, lawyers, and other parties. Qualifications Post‑secondary degree in Kinesiology, Psychology, Disability Management or a related discipline. Associate, Life and Health Claims (ALHC) designation is an asset. 3–5 years of related experience. Proficiency in English. Knowledge of French is a plus. How You Will Succeed Influence change and commit to continuous improvement. Use critical thinking to identify problems and propose solutions. Communicate clearly and effectively. Collaboration as an effective team player. What You Need To Know Subject to a background check conditionally upon employment. Benefits Training and development opportunities to grow your career. Flexible work options and paid time off. Holistic approach to well‑being (physical and mental health programs). Paid volunteer days. Competitive salary and incentive programs. Comprehensive total rewards package (retirement savings plan, pension, health and wellness benefits, disability and life coverage, mental health support, employee assistance program). Salary Expected salary range: $59,096 – $98,494 (variable based on market, location, experience, qualifications). #J-18808-Ljbffr

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