Weekend Concierge

2 weeks ago

Vancouver, Canada Cleantech Service Group Full time

**Join Our Team as Weekend Concierge - Chinese/Mandarin Speaking**

We are seeking a professional **Weekend Concierge - Chinese/Mandarin speaking to join** our team. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations.

**Key Duties & Responsibilities**:
Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.

Move-in/Move-out Procedures and Supervision: Complete all booking documents regarding a move-in or move-out as defined in the bylaws and rules. Record any applicable payments made and forward them to the management agency's office.

Mail, Parcels, Packages, and Access: Receive residents' packages, courier mail, etc., at the residents' request with a signed Authorization Waiver Form.

Vendor Coordination**: Facilitate communication with service providers and contractors for maintenance or repairs within the property.

Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.

Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.

Emergency Response: Be prepared to respond to emergencies, alert the appropriate authorities, and guide residents in safety protocols.

Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.

Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.

Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

**Requirements**:

- Flexibility, availability, and the ability to address requests promptly
- Proven experience in hospitality, customer service, or related fields
- Ability to multitask and handle high-pressure situations
- Strong problem-solving and organizational skills

**Job Type**: Part-time
**Starting Date**: June 1
**Shift Timings**: 8 am - 4 pm (Saturday - Sunday)
**Salary**: $22.00 per hour

**Proficiency in Chinese/Mandarin is required**

**Experience**:

- Customer service: 1 year (preferred)
- Concierge/caretaker/building manager: 1 year (preferred)

**Location: Robson Street, Vancouver, BC

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