Assistant Banquet Manager

**_A HOTEL WITH THE FREEDOM OF STYLE_**
- Located in the heart of Central Alberta, Red Deer Resort & Casino is the ideal place to start your career in hospitality, providing excellent and personalized service to our guests while working within a positive team environment._

*
Summary*
Under the guidance of the **Banquet Manager, **the **Assistant** **Banquet Manager** is responsible for assisting the Banquet Manager in providing excellent banquet operations while ensuring guest satisfaction, working closely with the Sales and Catering Department and the Executive Chef to organize and coordinate events. In the absence of the Banquet Manager, the Assistant Banquet Manager is responsible for the supervision and control of the banquet department to the required standards. The Assistant Banquet Manager is also responsible for training, coaching, and mentoring the Banquet Supervisor.

**Essential Duties and Responsibilities**
Based on job description includes but is not limited to:

- Participate in daily or weekly management meetings to discuss requirements, noting any change in plans.
- Attend banquet event order meetings.
- Ensure banquet rooms are prepped to specifications, wait staff are fully prepared, banquet guests are well taken care of, and the whole function runs smoothly.
- Schedule work hours of servers, ensuring staff levels are within budgetary restraints.
- Supervise the staff of the department, interviewing and hiring new employees
- Liaise with other departments to ensure communication and positive relations.
- Hold pre-function staff meetings to review functions and set up an order of servicing procedures from start to finish.
- Respond to guest requests for special services and resolve guest problems and complaints.
- Make contact with the host or chairperson of the function and provide support to ensure a successful event.
- Ensure safe working conditions in banquet areas.
- Ensure that hotel and departmental policies and procedures are being followed.
- Ensure staff are well-trained for a variety of functions.
- Demonstrate a professional and positive work ethic to employees and guests at all times.
- Other duties as assigned by the Banquet Manager or Manager of Food and Beverage.

**Education, Qualification and Requirements**
- 3 years of related experience in a leadership or management capacity.
- University or College degree in a related discipline is preferred.
- Excellent communication skills (both written and oral) and organization skills.
- Strong attention to detail, and interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Current ProServe certification.
- Current or willing to obtain First Aid, CPR Level “C’/AED certification.
- As a condition of employment, associates are to have a criminal record check prior to their first day of work

**Work Environment**
- This position can involve very long stressful hours, physically demanding, requiring frequent standing and walking.
- It is typically expected to lift and carry up to 25 pounds and may occasionally have to lift and carry up to 50 pounds.
- Occasional environmental exposures to cold, heat and water
- Stooping, kneeling, bending, reaching and crouching are required as part of the banquet service.

**Hours of Work**
- The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early mornings, late nights, weekend shifts, and holidays.

The Red Deer Resort & Casino_ _is an equal opportunity employer and believes diversity strengthens us as a workplace; we encourage all those qualified to apply.

RED DEER RESORT & CASINO
3310 - 50th Avenue, Red Deer, Alberta T4N 3X9