Event Coordinator

**Ignite a meaningful career at Westerner Park, where boundless opportunities, professional growth, and personal fulfillment await.**

Westerner Park is seeking a full-time **Event Coordinator** to join our dynamic team, with a specific focus on the Trade Show market. The Event Coordinator is a key member of our Event Services Team, supporting the planning, coordination, and successful execution of both client-booked and self-produced events. This role plays a vital part in ensuring exceptional customer service and delivering memorable event experiences.

**Under the direction of the Event Fulfillment Manager, the Event Coordinator is responsible for the following**:
**Core Functions**
- Serve clients in person, online and via telephone to assess and fulfill their event needs to the highest standards of satisfaction
- Respond to all client & event requests including organizing, communicating, and executing changes to function space floor plans and event orders, staffing, service requirements, and access.
- Interact with clients in a timely and professional manner throughout the event process to build and maintain a friendly, professional relationship.
- Follow all Westerner Park procedures and policies when providing customer service.
- Participate in all assigned training; setting goals that are in alignment with the organization to ensure that the sales of Westerner Park services and venues are maximized and clients are served at the highest level of satisfaction.
- Maintain a comprehensive understanding of the annual events calendar to pre-plan and rebook events while ensuring booking conflict does not occur and a successful cycle of events is maintained.
- Understand your role as a brand ambassador and provide positive brand experiences to all clients.
- Build and maintain an up-to-date and in-depth market knowledge base so as to reach new clients, understand and seek opportunities for sales and understand market evolution to assist in meeting revenue targets.
- Assist in the facilitation of self-produced events including development, planning and day-of facilitation.

**Client Service Relations**
- Balance client needs with the achievability considering venue standards and event logistics.
- Align client profile with the appropriate services and venues.
- Achieve personal and team related revenue goals.
- Ensure business is turned over properly and in a timely fashion for proper service delivery in accordance with Westerner Park standards.
- Establish and maintain a friendly, professional working relationship with new and existing clients.
- Communicate contractual agreements and terms within the parameters of the pricing schedule.
- Contribute to overall revenue goals to include food & beverage, meeting room rental, and box office.
- Coordinating with other business units to enter and maintain upkeep of event booking system.
- Act as liaison between clients and business units and/or contractors when necessary. Work closely with the Event Fulfilment Manager in processing events from inquiry to completion, managing all client contact points with Westerner Park and its contractors.
- Determine the client's needs and fulfill them to mutual satisfaction, taking into consideration all available options as well as applicable policies.
- Build clear, concise and conclusive Banquet Event Orders that meet the organizational standard for the communication of client’s event needs.
- Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each client's taste and needs while working within the parameters of Westerner Park policies.
- Engage in meaningful communication with clients, business units and contractors to build and maintain effective, professional relationships that facilitate creative planning and problem solving.
- Conduct site tours and prepare original, creative proposals tailored to address the needs of the client.
- Participate in the fulfilment of self-produced events as required by the Event Fulfilment Manager and the Internal Event Specialist.
- Engage in market specific activities that provide opportunities to drive business to Westerner Park and
- Assist in meeting specified revenue goals.

**Event and Client Support**
- Event Coordinators are required to be available to clients for their events, which necessitates a combination of on-call and onsite support.
- Work with the Event Delivery to ensure proper event set up, addressing any issues that may arise.
- Communicate all relevant information during handover to ensure seamless transitions with business units including in-person handover briefings and handover notes.
- Provide client tours of facilities.
- Liaise with event contractors, including exhibition builders, caterers and business units within Westerner Park.
- Balance client needs with the achievability of event logistics and venue standards.
- Complete Banquet Event Orders and all complementary paperwork.
- Efficiently address any cli