Rentals Administrator

6 days ago

Kitchener, Canada City of Kitchener Full time

**Rentals Administrator** (Temporary Full Time Approximately for 12 Months)**

**Job**S**tatus**:
Temporary Full-Time

**Pay & Grade**:
$55,634 to $69,073 Annually **Grade/Band**: 5

**Hours** of Work**:
35 Hours per week

**Initial location**:
Kitchener Operations Facility

**Posting period**:
June 17 to June 23, 2025 (at 6:00pm)

**Overview**

The Rental Water Heater Program (RWHP) has over 44,000 customers within the city of Kitchener. Applicants must have the ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds.

**Responsibilities**
- Processes rental water heater requests and leads related to new installations, replacements, and removals.
- Administers the replacement rental water heater, preventative maintenance, and deliming program by processing, printing and mailing letters to customers notifying of eligibility.
- Processes rental water heater invoices for external contractor service calls.
- Processes rental water heater invoices related to installations, replacements, removals, preventative maintenance program, and service repairs.Promotes the rental water heater program to new customers and negotiates retention of existing customers.
- Receives inquiries from Customer Service Representatives (Revenue) regarding billing adjustments or errors in computerized SAP system related to rental water heaters and anti-scald valves. Investigates and processes adjustments where necessary.
- Manually inputs water heater serial numbers, manufacturers, and models to SAP when unable to scan through stockroom.
- Performs other related duties as assigned.

**Requirements**:

- Minimum Grade 12 education or equivalent.
- Minimum of 1-year related work experience.
- Strong written and verbal communication skills.
- Proficient with computer systems including Microsoft Office products.
- Accurate and efficient keyboarding skills.
- General knowledge of the gas industry and the issues that may arise with appliances.
- Reliable with a good attitude and employment record.

**Department/**Division**:
Infrastructure Services, Gas and Water Utilities

**Group**:
CUPE 791

**Competition Number**:
2025-192

**Job Code**:
0178

**Number of positions**:
1

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