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Front Desk Supervisor

2 weeks ago

Richmond Hill, Canada White Dolphin Swimming Club Full time

**About Us**:
WD SWIM is a growing and passionate swim school dedicated to helping children and adults build confidence and develop strong swimming skills in a safe, supportive environment. We believe in excellence in both instruction and customer service, and we’re looking for a dynamic **Front Desk Supervisor** to join our team and lead our front desk operations.

As the **Front Desk Supervisor**, you will be the first point of contact for our students and families. You will lead a small front desk team to ensure smooth day-to-day operations, provide outstanding customer service, and support our swim school’s administrative needs.

**Responsibilities**:

- Supervise and schedule front desk staff
- Meet our monthly sales target
- Greet and assist parents, students, and visitors with a warm, professional attitude
- Handle class registrations, cancellations, and rescheduling
- Maintain an organized and welcoming front desk area
- Manage daily reports, attendance, and payment records
- Coordinate with instructors and management to ensure smooth class operations
- Assist with onboarding and training new front desk staff
- Troubleshoot customer concerns and resolve issues promptly

**Requirements**:

- Previous experience in a supervisory or customer service role (front desk or receptionist experience preferred)
- Strong Sales skills
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Comfortable using scheduling software and basic computer programs (e.g., Excel, Google Workspace)
- Reliable, punctual, and detail-oriented
- Experience in an educational, recreational, or sports environment is a plus
- CPR/First Aid certification (or willingness to obtain) is a bonus

**Why Join WD SWIM?**
- Friendly and supportive team environment
- Opportunities for growth within a fast-expanding swim school
- Complimentary or discounted swim classes for family members
- Flexible scheduling options
- Make a meaningful impact on children's development and confidence

Pay: $30.00-$40.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person