IT Support Technician

**Why Join our SMS Team?**
- We have a saying that people come for the projects and stay because of the people. It’s why the brightest join our team - it’s an exciting, and supportive, place to work.
- Our fast-paced environment offers the opportunity to work on projects of all types, expanding your knowledge base and exploring what really makes you tick as a designer, contract administrator or project manager.
- The collaborative environment we nurture will give the support needed, while nudging to try new ideas in your design and expand your role within our firm.
- Develop professionally through our in-house mentorship program and education opportunities and by finding your area of expertise and earning specialized diplomas and certificates.
- Our ownership group is active in our daily operations and promotes an open-door policy of idea sharing and continuous process improvement. This access to all levels of our organization provides opportunity for career progression and to make an impact across all levels of our organization.
- Our multi-disciplinary team has grown and branched out throughout the decades because we assist our employees with planning their careers and helping them to achieve their goals.
- We collaborate with other leading providers in our industry, sharing innovative ideas and achieving lofty goals.
- We offer competitive remuneration packages and the opportunity to manage your career how you envision it.

**About SMS Engineering**

SMS Engineering is a privately-owned consulting engineering firm headquartered in Winnipeg providing pre-development and planning to design and contract administration of projects to local and national clients. Our engineering specialist team delivers award winning innovative solutions to built environments.

We pride ourselves in providing outstanding designs to our clients, and we value our employees. Our workplace embraces a culture in which we never stop learning which enables our team to develop and thrive throughout their careers.

**Are you our next IT Support Technician (Onsite)?**

**Responsibilities**:

- Provide assistance and direction to office and remote staff on IT systems while providing a high level of quality customer service.
- Offer technical guidance and support to end-users, enhancing their understanding of software and hardware functionalities.
- Troubleshoot hardware and software issues, ensuring mínimal downtime and optimal system performance.
- Assist in the installation of desktop computer solutions.
- Assist in the IT configuration and onboarding for new hires.
- Utilize ITIL-based service desk system to manage and respond to IT support tickets effectively.
- Escalate issues, when needed, to the IT Manager to assist in resolution.
- Maintain documentation on technical procedures and user guides.

**What You Bring**:

- Education in Computer Science, Information Systems, or a technical related discipline.
- Demonstrated knowledge and experience in Windows operating systems (10/11), Microsoft Office Suite, and ITIL service desk systems.
- Experience in Linux system administration and support is preferred.
- Ability to quickly and accurately analyze information and exercise sound judgment and practical thinking.
- Ability to translate complex technical information to a non-technical audience.
- Excellent communication skills, verbally and in writing.
- Excellent interpersonal skills.
- Ability to work within a team and independently.

**To Apply**

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3H 0N3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (required)

Work Location: In person