Sales Operations, Junior

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**4-6 month paid work opportunity.**

Returner/Relauncher, BIPOC, 2SLGBTQ+, Indigenous/Métis/Inuit, new to Canada, Latinx friendly employer.

**How you’ll make an impact**

As the Sales Operations Coop you will play a supporting role as you learn from members of the Xero Canada Ops team. The Ops team is tasked with generating data-driven insights designed to help the business make informed decisions across functions (particularly Sales and Marketing). In this role you will work closely with Sales and Marketing to conduct analyses and generate data driven insights.

In addition to this, you will work closely with the Ops team to make our operational process better. This includes improving data integrity within Xero’s CRM (Salesforce). You will play a role in these activities which are key to maintaining high data quality and providing exceptional service to our partners and customers.

**What you'll do**:

- Conduct data analysis and generate data-driven insights to help the business grow
- Create models using key business metrics to forecast future trends and performance
- Identify gaps in processes and suggest improvements and ways to automate
- Work closely with the Senior Operations Analysts and support their day to day workload
- Support in maintaining accurate reporting and dashboards that measure key metrics
- Build relationships with stakeholders across the Canada team and handle their requests efficiently
- Other important tasks as guided by the Sales Operations Manager

**What you’ll need to bring with you**:

- Ability to identify trends and explain their significance using visualizations or presentation tools
- Great attention to detail
- Self-reflective, willing to learn, and ready to try something new

**What you’ll bring with you - Experience**:

- Experience with data analysis using tools like Google Sheets and Excel
- Any basic experience with SQL programming a plus

**What we value**:

- ** Challenge**:Xeros dream big, lead and embrace change
- **Beautiful**:Xeros create experiences that people love
- **Team**:Xeros are great team players
- **Ownership**:Xeros deliver on our commitments
- **Human**:Xeros are authentic, inclusive and really care

**This is what our past co-ops had to say about their internship experience with Xero**

“
_Xero fosters a great environment for growth and self-development. I had the chance to meet many talented coworkers of whom many I now consider friends. Having a startup environment at a large company such as Xero, really puts you in the position to enhance your career at an early stage_” - Abhi Paudel,
**Summer 2021 Co-op**

Why Xero?

At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.

We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc, an automated data capture platform, and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
- Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business._