Program Manager

**Role: Program Manager - Oracle Cloud ERP Transformation**

**Role Overview**

As a Program Manager, you will be a transformation maven, responsible for the end-to-end delivery and management of ERP driven programs. Leveraging your expertise in Oracle/Other Cloud ERP solutions and program management, you will lead teams to deliver innovative,

high-quality solutions that meet our clients' business needs. This role requires a proactive approach, excellent communication skills, and the ability to build collaborative relationships with clients and internal/external stakeholders.

**Key Responsibilities**:
**Program Leadership**
- Lead programs and projects from initiation to completion, ensuring the delivery of innovative solutions aligned with client priorities
- Set up and lead effective governance and PMO processes, overseeing decision-making, deliverables, stage gates, schedule, resources, and costs
- Showcase collaborative leadership skills, interpersonal skills, coaching skills, cross-team management skills
- Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage innovation
- Build relationship with Program Leadership with effective communication and soft skills
- Assess and implement improvements in business processes within and across functions
- Demonstrating superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills to ensure successful client projects and team performance.

**Client Engagement**
- Actively build positive, collaborative relationships with clients to understand their business priorities and meet the delivery expectations and quality.
- Identify stakeholders across customer and internal teams and perform deep stakeholder analysis including resource backfills and resource contingency planning.
- Identify and address client needs by developing impactful client relationships
- Effectively manage Client feedback and address Client escalations

**Team Management**
- Build and manage cross functional project teams with diverse expertise across Business and Technology, ensuring alignment with broader business goals and strategies.
- Monitor and manage team goals and performance, providing guidance/mentorship/ coaching as per the global delivery model
- Managing resources across multiple geographies
- Building and developing diverse and inclusive teams

**Program Planning, Scope Management and Execution**
- Take end to end accountability in planning, orchestrating and execution of program objectives, goals and scope
- Ensure quality project delivery under the agreed budget and scope
- Develop integrated project plans and drive teams towards on-time delivery
- Set up project governance structure and rhythm according to services delivery methodology.
- Create milestone-based delivery plans/models aligning to the global delivery model
- Define task level details and accountability across various sub-tracks within program
- Define milestone entry and exit criteria for the program.
- Identify and drive client ownership, responsibilities and commitments as per agreed RACI matrix
- Take a lead at effort estimation and resource assignment according to SOW and project commitment.
- Advise clients proactively on upcoming quarterly upgrades and other Oracle dependencies as per the project milestones
- Responsible for effective communication and change management with clients and all stakeholders to align on planned cut over activities/shut-down phases/black out periods
- Proven ability in Client Conflict Management, Risk Mitigation and Resolution
- Proven ability to deep-dive into existing and potential functional/technical problem areas (Finance/Supply Chain), developing corrective course of action
- Preparing and presenting complex Project documentation with accuracy
- Understanding and replicating high standard of client services, modeled through ability to develop work approach, project plans and communication methods to meet/exceed client requirements and establish maximum impact/outcomes
- Leverage project management skills to lead and facilitate meetings
- Execute and distribute information via communication planning, messaging, tracking and reporting pertaining to the Project/Program

**Continuous Learning and Innovation**
- Stay current on Oracle Roadmap and releases, Oracle Cloud ERP methodologies, tools, and assets/accelerators
- Keep skills up to date w.r.t. Industry certifications and trainings, as relevant to the role

**Qualifications**
- Minimum of 8 years’ experience delivering and managing complex ERP programs (preferably Oracle cloud).
- Minimum of 5 years’ experience managing a project team of ERP resources, onshore and offshore.
- Hands on experience is expected in different methodologies of Project delivery like Waterfall, Agile, Scaled Agile and hybrid

**Desired Qualifications**
- Post Graduate degree
- Professional c