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Financial Review and Collections Coordinator
3 weeks ago
**Location**: Vancouver, BC
**Status**:Full-time Permanent
**Affiliation**: British Columbia General Employees’ Union (BCGEU)
**Salary range**: Job Class 10 ($56,845 - $64,857)
**Competition #**: B014-25
**Application Deadline**: May 23, 2025
**values statement**
Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation, and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.
We are seeking a **Financial Review and Collections Coordinator**to join our team.
**The Opportunity**
As a **Financial Review and Collections Coordinator** your primary function is to investigate and assess complaints about client eligibility, and to make decisions regarding financial eligibility reassessments by coordinating and assessing information, investigating when necessary, and preparing assessment letters. Make decisions based on the LABC policies. Initiate and administer collections and costs awarded files, initiate appropriate Small Claims Court action on behalf of the Legal Aid BC. Process Conversion to Private Retainer (CPR) requests.
Key accountabilities include, but aren't limited to
- Review complaints received by the organization regarding client’s financial eligibility;
- Prepare acknowledgement letters to complainants;
- Review and assess financial eligibility on a random basis to determine compliance with organization policies and procedures;
- Review and assess requests from lawyer and/or clients to convert to a private retainer; and
- Approve or deny request and follow up if necessary.
- Review and assess potential collections files;
- Review information on files and decide whether legal or other action for recovery of funds is necessary and provide research and review of information as required;
- Initiate Small Claims Court or Civil Resolution Tribunal action, when appropriate; and
- Draft all pleadings, and prepare evidence, and represent the organization in court.
- Communicate with the client/lawyer in bankruptcy and complete proof of claim and other necessary documentation;
- Perform other duties as required.
**Who We Are**
Legal Aid BC (LABC) is a non-profit organization established by the Legal Services Society Act in 1979. Our mission is to provide legal information, advice, and representation services to BC's most vulnerable and marginalized citizens who lack the necessary resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is to see BC’s legal system transformed, by the way LABC represents our clients, into one more equitable and inclusive with a mission to strengthen client-centred legal help for British Columbians experiencing barriers accessing the legal system.
At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of client focus, advancing Truth and Reconciliation, and Equity, Diversity and Inclusion, and change through leadership.
You have
- Grade 12 supplemented by legal and/or accounting course(s)
- Minimum 2 years relevant experience as outlined in rated requirements
- Typing speed 40 wpm
- Advanced level in MS Word
- Basic level in MS Excel
- OR an equivalent combination of education and experience
**We Offer**
A competitive annual salary, as well as a comprehensive benefits package (based on your employment status and affiliation including:
- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- A generous defined benefit pension plan
- Support for training and development
- An Employee and Family Assistance program
- The opportunity to participate in various Employee programs (Employee Wellness, etc.)
- Support for a healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
- Transit friendly employer for eligible staff to have their commute subsidized
- Dog-friendly offices
- Dedicated Cultural Leave provisi
